ODEON Maidstone

Hannah W ★★★★★

First time going to the cinema in over 10 years and I'm now hooked. I cannot wait to go back. OMG the size of the large popcorn was enormous. The sharer combo for £17.99 was the perfect selection for us and Jesus christ the size of the drinks and the selection of drinks was just crazy. 100% spoilt for choice Seats were comfortable, my friend treated me to recliner seats - perfect if you fidget Staff were really friendly and accommodating Only downside is if you have your hands full there should be buttons to open the doors to the theatre

4 months ago · via Google

Kayleigh B ★★★★★

I’ve been disappointed by my recent experiences at the Newbies screenings at ODEON Maidstone. I’ve attended newbies here twice with my baby, specifically because these screenings are advertised as a safe and comfortable environment for parents/carers with children under two. The entire purpose of these showings is to allow the parents to relax without worrying about breastfeeding, their babies crying, brighter lighting, or lower sound levels. However, on both occasions at Maidstone Odeon there have been guests who have been let into these showings who were not parents of young children and did not have children under 2 with them. When I questioned this today to a host, I was told that the other guests (who were let into the screen) had been informed that it was a Newbies screening and asked whether they minded. What seems to have been overlooked is how the mothers and parents attending may feel. Many of us can only attend these specific screenings because they are designed around the needs of babies and new parents. Yet the other guests would’ve had the freedom to see a later showing as they didn’t have children with them. Allowing general guests into these screenings changes the atmosphere entirely and can make parents feel uncomfortable or judged in a space that is specifically marketed as supportive and inclusive for them. The consideration should not only be whether standard guests mind the environment, but whether parents (who have bought their children) feel comfortable using the service they booked for. If you’re not going to follow the ‘rules’ which have been advertised for these screenings what is the point in even having them? It’s a shame because these screenings are such a valuable idea, and I’ve not had any issue with this at other ODEON cinemas in Kent, but they need to be managed properly to preserve the safe and understanding environment they are intended to provide.

3 months ago · via Google

Alexandre James ★★★★★

Place has really gone downhill. No point in paying extra for iSense as the quality of the screen (Screen 8) was rubbish - huge creases all across the bottom which distorted the movie projection, and once you notice them there you keep noticing them for the whole movie, completely ruining the experience. No air-con either so was very hot in the theatre.

2 weeks ago · via Google

Mei Koto ★★★★★

Terrible customer service, honestly the worst staff i’ve interacted with. Sitting around in groups talking and laughing while me and others are waiting to be served at the counter, then walking past us just to go get themselves some popcorn to snack on?? The next day i went there as it explained on tickets there was certain merchandise able to be obtained within each ticket on the website, labelled with a free gift/present icon, marking it being a inclusional item with a ticket within a certain date. After explaining to the staff, they then refused to acknowledge what the website clearly stated, giving the pure impression of false advertising, and using the excuse it was for pre orders, when it visibly states within any regular ticket being purchased within the first 3 days of the movies release, it comes free. Plus, if it was a “Pre order item”, why would it be not only labeled as a free gift icon within the tickets informational perks, but furthermore STILL ON THE TICKET DESCRIPTION!!, Pre orders are called pre orders because they are exclusive purchasable items before a certain date, so why is it remaining within the tickets description if the pre order date is 3 days old? Another poor and insanely unprofessional service was from the MANAGER herself. Absolutely poor and unacceptable behaviour towards a friendly customer trying to understand something within the website of her company. Was passively arguing with me the entire time saying it’s not at fault of our website but “Your ability to read” and constantly stating there was an issue with me not looking at the description and it’s my fault? Not sure if it’s just me, but a gift box/present is by law for companies an marketed symbol for a gift, judging by the icon created for such things, it doesn't take a genius to know that. After constant arguing from her, when clearly she was in the wrong and the website with their propaganda false advertising, i decided it wasn’t worth talking to someone clearly unbothered about how the company she runs is seen by customers, but it’s no surprise when taking a listen to her attitude and poor management. On google it states you can still purchase them if the stock is there behind the counter, after i also explained that to her, she said there is no stock and they are for people who pre ordered, however if that was true, there would be a reserved area specially for these cups, and not placed behind the PURCHASABLE MERCHANDISE counter among all the other merchandise that WAS able to be purchased. No doubt these cups was on display however was never in the intentions of the staff and manager to sell, as they was going to clearly keep them all for themselves, which is by no surprise an act of unprofessionalism, stealing, and against company policy to restrict customers from buying products due to the selfishness of staff wanting them for themselves therefore making excuses they are not for sale, when they are placed in the for sale area among the other merchandise. DO NOT GO HERE!!!

8 months ago · via Google