Happy Town

This is probably the best soft play in the Ards and North Down area. 2 separate climbing frames and lots of seating areas for adults (the outdoor parking directly outside is limited however). The cafe provides quite a list of hot food and plenty of coffee choices and traybakes for adults. It does not cater well in regard to children's snacks, including for healthy eating. Be aware there is a strict no nut policy, which is understandable. I have an issue with their pricing brackets. You will be charged the higher rate from 2 upwards, but the second (larger) climbing frame is recommended from 4 upwards. This makes it difficult to keep an active 2 or 3yo busy for the full time. I also can understand the frustration of finding out at the desk that pre-booking is essential. It is hard to discover this when looking around for a soft play unless you go onto their website and do some reading beforehand. I also agree with others who say they don't like the arcade machines, which seem tacky and may arguably be the wrong thing to be presenting to young kids. In summary, this is still a great space for adults and kids, especially at the weekend when they also regularly run games and dancing on their accompanying stage. An unusual, but great extra that you don't see in other places.

· via Google

Genuinely why is this place still open. Staff, particularly one teenage girl treated my child like he was a JOKE. My child doesn’t do anything particularly wild, he is autistic and prefers to keep to himself and enjoy his time in play areas alone. He simply keeps quiet and doesn’t enjoy being forced into anything, which one particular girl made him feel. She also took 45 MINUTES to get my food to us, while I watched her chat to her colleagues. Genuinely thought this place closed a few years ago and at this point, it should’ve.

· via Google

Will not be back! First time visiting today and safe to say it's the last. 55 min wait on our food which is VERY difficult with a hungry 20m old. Food came and chips were cold and hard....like eating leather. There was also no governance on age restricted areas. Under 4 section had multiple children over age running riot. Due to this my young child was slapped multiple times for no reason and I had to step in several times and end up removing my child from the situation. Whilst this is not the venues fault, what is their fault is again no governance over the rule that all children in the under 4 section should be supervised from an adult. Very disappointed.

· via Google

Since when does the stage get closed off from the children so adults can dance?? Been a while since I was there and my wee granddaughter got told to "get off were dancing" she's 2 years old. It used to be the children we're on stage and the adults "dancing" were on the floor Infront of the stage. Place wasn't overly busy. Where it would be a safety hazard. I just left the place quite annoyed. And management said they're out the back they don't see the front staff. Mayb they should actually pay attention. If their staff can be rude to tiny children and they're not paying attention as management are supposed to. Anything could happen.

· via Google