Esplanade Hotel

Location and service are absolutely brilliant. Rooms are getting a little old but service more than makes up for it. Shout out to Margo for giving us excellent rooms, to Grace who fed me and my family with so much love and care. She's awesome and the staff including the bar tender who let us in late at night and Raj and the Indian server as well (I can't remember your name but you know who you are, from Himachal!) Really the most helpful and the food was great specially considering the price. Overall the hotel is completely worth it. Just need some improvements to WiFi on the third floor I think as my signal was dropping.

a week ago · via Google

A lovely hotel with unrivalled views over Fistral Beach! The room was well appointed with some nice touches such as luxury teas, biscuits and hot chocolate. The bed was large and also comfortable. Robes and separate towels were provided in the room for use in the pool and sauna which were both clean and more than adequate for a short stay. Cláudia and her team provided great service for our group.

2 months ago · via Google

I recently stayed at the Esplanade Hotel Newquay and had a really lovely experience overall. From the moment we arrived, the staff were polite, welcoming, and always happy to help, which made a big difference throughout our stay. One of the standout aspects was how child-friendly the hotel is. There were thoughtful little touches, like providing robes for the kids, which made them feel extra special. Our room was spacious, clean, and comfortable. The hotel itself is in a beautiful location overlooking the beach, which made for some stunning views and easy access to the coastline. The pool was another highlight—great for families and very child-friendly and clean! If I had to mention any downside (and it’s honestly hard to find one), it would be the parking situation. However, this isn’t really the hotel’s fault, and we found there was ample street parking very close by, so it didn’t cause too much inconvenience not to mention the 20 second walk allowed us to enjoy a sea view! Overall, I’d happily recommend this hotel to anyone wanting to explore cornwall!

3 months ago · via Google

I've been here for nearly two weeks. It has been my second stay within four years and during that time, some problems have actually gotten worse: 1. the parking problem: when you call yourself a 4 star hotel, you have to provide enough parking slots for your guests or you have to inform your guest, if there are any vacancies. I paid nearly 3 thousand quid and in order to avoid daily inconveniences with the 'first come first serve' rule I had had a 10 minute walk up the hill to park my car. The icing on the cake: I am expecting a fine because I wasn't informed that I have to register my car even for unloading the package. It would have been easy to inform me about this at check-in. There are two independent parking systems. And there is no guarantee to get a parking space even if you are following the rules. The hotel staff are not supportive, in contrary. 2. Except for one employee at the reception, nobody greeted the passing guests—even when it wasn't busy. 3. the room: the daily cleaning service is very well. Clean towels, clean sheets, a clean fridge and a clean bathroom. As it should be. But: stains on the curtains, stains on the fabric lampshades, stains on the rug, stains on the doors. A wobbly sink in the bathroom, poorly sealed windows. The furniture is worn-out, the buttons on the remote were sticky. And if I wanted to drink tap water, I could go to the tap myself. 4. The lack of facilities: Despite what the receptionist claimed, I wouldn't really view the pool facilities as a gym. It would enhance the guest experience if an outdoor shower for rinsing feet and facilities to dry wet swimwear were provided. 5. the restaurant/breakfast: the tabletops were sticky, and there were remnants of previous meals underneath the tables. Guests are required to select a fixed breakfast slot upon arrival. During a holiday, I expect more flexibility regarding my daily schedule. The buffet: Every single component of the English breakfast was steamed and tasted completely bland. The continental buffet consisted of frozen sour berries, sour yogurt, supermarket cereals, toast, jam, and a fruit salad that was definitely not freshly made. After three days, I grew tired of the English breakfast and focused on toast and fruit salad. However, three days before departure, I found a rotten-tasting peach in the salad, so I decided to eat out for the final two days. The monotonous, low-quality food and the lack of cleanliness completely disgusted me. Even first thing in the morning, the coffee machines were dirty, broken, or not fully replenished. Some of the plates were still dirty, and the food was laid out so poorly that spilling was practically unavoidable. A long queue used to form in front of the restaurant in the morning because the staff had not yet finished their preparations. 6. The hotel’s facade, the lobby, and the attire of some staff members: part of the conservatory has collapsed. No repair work whatsoever took place during my stay. Plants are growing in the roof gutter. The lobby appears grimy. The reception desks are dirty.  Some staff members are sloppily dressed. 7. Summary: The hotel has seen its better days. The manager appears to value neither guest service nor staff satisfaction. Apart from seasonal workers, the staff seem exhausted and demotivated. The hotel’s location is unique; unfortunately, the service and the hotel itself are not, falling far below the level one should expect for the price. It was my last stay at this hotel.

a month ago · via Google