Jump Cardiff Soft Play & Party Centre

First time visiting today with my son. I remember visiting years ago with my siblings and it was great. We won’t be returning again, this place is absolutely filthy! I could have taken a lot more photos but there would be so many. I wanted to leave as wasn’t comfortable with my child playing in such a state. The food is diabolical, it’s so dated and I’m just shocked at how filthy the whole place is. The nappy changing areas were also filthy. I wouldn’t recommend this place to anyone.

· via Google

I had Olivia 2nd birthday party here yesterday all her friends and family enjoyed it here and Olivia enjoy it so much might book her birthday her again and the food was lovely and the party host was so nice ask you anything you needed and the bubbles at the end everyone enjoyed I want to thank jump for making Olivia birthday so special

· via Google

We had our little girls birthday party on the 6/6/25 and it was absolutely amazing. The lovely lady who helped with the party (so sorry I can’t remember your name it was all a blur haha!) was so helpful, lovely and great with the kids! A real credit to your jump team! The party room was absolutely amazing and clean. The food was perfect and demolished.

· via Google

First of all. JUMP just seems so neglected and dirty. I visited with my two younger boys on a weekday and honestly it’s just so dirty to the point I couldn’t handle them being in the soft play without worrying about all sorts of germs. The most absurd thing is that after our session i’m in the parking lot and I see two large rodents scurrying across the car park near the grass verge area!! The food was quite good however, but I don’t think JUMP’s cleanliness is even up to minimum standards to cater to children after witnessing this. Staff were quite nice, however I wasn’t really impressed with the quality of customer service when we came in. Honestly, I don’t think I’ll be returning.

· via Google