Sheldon Cottage

Misleading, Unsafe, and Not Suitable for Guests With Mobility Needs I am submitting this review to provide an accurate and factual account of our recent stay at this property, and to highlight several serious concerns that future guests—particularly those with disabilities or mobility challenges—should be aware of. Upon arrival, the property was not presented in a clean or well‑maintained condition. There were visible stains on the carpets and lounge chairs, peeling paint around windows and walls, and the oven had not been cleaned, with grease and food residue left from previous use. The garden was overgrown, making the washing line unusable, and the downstairs bedroom and ensuite were in noticeably poor condition. The shower door only opened halfway and there were no grab handles, creating a significant safety risk for anyone with limited mobility. The listing did not disclose the multiple internal and external steps throughout the property. These included steps into the lounge, steps into the kitchen, steps up to the garden, and steps up to the downstairs bedroom. This made the cottage extremely difficult for my elderly stepfather, who uses a walking frame and is terminally ill. Had the property been accurately described, we would not have booked it. The outdoor area also posed several safety and hygiene concerns. The garden gate did not have a lock, and a pond was concealed beneath overgrown bushes, creating a hazard for children and pets. In addition, there were open bags of garden waste left in the garden, which were unsightly, unhygienic, and contributed further to the overall sense of neglect. Several kitchen chairs were unstable, and one collapsed while my stepfather was sitting on it, causing him to fall and injure his elbow. This incident alone demonstrates the lack of basic safety checks. Following our stay, we submitted a formal complaint to the holiday‑let company. Despite providing clear evidence, the company ruled in favour of the owners and issued a response that did not reflect the actual condition of the property. Key safety issues were overlooked, and the reply contradicted our documented experience. This was extremely disappointing and left us feeling that our concerns were not taken seriously. In summary, the property was misleadingly advertised, unsafe, and poorly maintained, and the complaint process offered no meaningful accountability. I strongly advise future guests—especially those with mobility issues, elderly relatives, children, or pets—to consider alternative accommodation.

a month ago · via Google

Lovely cottage to come and stay. Would definitely recommend!

3 months ago · via Google