The Rockley Hotel

Currently waiting on them to respond as I’ve reached out to them with the following: Good morning, thank you for reaching out for feedback. We did try and catch you Sunday morning to discuss in person but no one was around. To say that we are extremely disappointed with our stay, is an understatement. Not only did we not stay in the hotel that we originally booked, the room itself was unacceptable. We booked a double room and got given a 3/4 bed. The room was filthy, the bathroom was tiny and the facilities were poor. We paid £90 to stay at your hotel and are fully aware that the Rockley Hotel charges less than The Beeches per night. You can book a room for £65. To charge a double room fee for the quality and service we received is appalling. I expect to hear from you at your earliest convenience and will be discussing with Hotels.com as it’s frankly false advertising. We’ll also be leaving appropriate reviews on all platforms. Had to escalate to Hotels.com customer service as the hotel is now ghosting me. Absolutely disgusting and false advertising. Do not book this or The Rockley Hotel. Currently waiting on a response for a refund.

4 weeks ago · via Google

Just awful! Me and my husband stopped for one night after a friend booked for us. We were locked out of the hotel for around 45 minutes at 2 in the morning as the lady who checked us in completely forgot to mention we would need a code to get in! I rang the hotel to be let in, someone answered and they honestly sounded like they were dying and had no clue what I was talking about, they said in an annoyed tone "I'll come down" ( no one ever came) I had to walk to another hotel down the road to find the lady who checked us in to eventually get the code. The room stunk, the shower was absolutely filthy and there was mould on the blinds. Do not stop here!

a month ago · via Google

Very disappointed, opened drawer to put stuff in, no bottom base,just saw carpet through hole, strained throw on bed, no toilet brush, shower cubicle floor, sticky with slime under mat, bed base was maintained with chipboard, wash basin in main room, toilet cistern held up with 2 piece's of wood! And a sign that says £100 to fumigate room if you smoke! Obviously hadn't been fumigated for us, bad odour in room, wifi wouldn't connect! No we won't be staying again!! Needs lots of updating and improvement

5 months ago · via Google

This has to be the worst place I have stayed. The hotel, if that's what you can call it, was unclean, and drab. The host gave off a vibe of" I can't be bothered" breakfast was a joke and we had to purchase elsewhere. Food was cold, self serve, but from a broken bain Marie, I did not even dare put the milk in my tea. Do not book through booking.com, you will not be able to get your money back. We left a day early, which ruined our anniversary.

4 months ago · via Google