Becontree Heath Leisure Centre

Extremely disappointed with my experience at Becontree Leisure Centre. From the moment I spoke to the staff, the attitude was rude, dismissive, and completely unprofessional. I calmly explained my situation and tried to sort things out respectfully, but instead of listening or showing any understanding, they chose to ignore what I was saying entirely. It honestly felt like they did not care at all and just wanted to brush me off as quickly as possible. The lack of manners and basic customer service was shocking. Staff were speaking with attitude, showing no patience, and making me feel uncomfortable and unwelcome the entire time. As a paying customer, I expected at least a bit of respect and professionalism, but unfortunately that was nowhere to be seen. A leisure centre should be a welcoming environment where staff are helpful and approachable, but this experience was the complete opposite. I left feeling frustrated, ignored, and genuinely disappointed by how badly the situation was handled. Management seriously needs to improve the behaviour and training of staff because the way customers are treated here is unacceptable. Definitely not a place I would recommend after this experience.

· via Google

I would like to share my appreciation for the swimming lessons at Becontree Heath Leisure Centre. My son is currently in Level 3, and his swimming teacher Rachel is absolutely amazing. She teaches every student with great care, patience, and understanding. Her teaching style is very practical, clear, and encouraging, which helps children learn confidently. I really appreciate the way she explains techniques and supports each child according to their needs. Rachel is a fantastic teacher, and I would highly recommend her to any parent looking for a dedicated and supportive swimming instructor. Thank you for your hard work and commitment! 🌟

· via Google

Went swimming here the other day with my son. Receptionist just picked up her phone and started texting halfway through me trying to check in with her which was a bizarre interaction for anyone mid conversation then starting speaking to her colleague totally ignoring us being mid convo. Really strange but perhaps she has a learning or hidden disability so tried to be nice about it. Also Changing rooms are so disgusting we just threw out clothes over our swimsuits and went home to get changed. And finally we booked the family swim session and when children asked to use the floats/ toys (literally what family swim is for) they were told no by the lifeguard? Honestly what’s the point in this place if everyone hates it including the staff.

· via Google

The reception lady was so rude. I was originally going to go swimming with my mum and i saw the free day pass so i signed up for that. I was having a problem booking and conveniently, someone called. They said that because i was having problems i could go to the reception and sort it out there. When i got there, the reception lady was so rude and was giving me attitude that i genuinely wanted to leave. I felt hugely disrespected and she wasn’t listening to anything i was saying. I will never come back here the service is awful, and the pool isn’t even that clean. Showers aren’t clean and there’s only a few. Horrible experience and would never ever recommend this leisure centre to anyone. The changing rooms were very dirty; nappies on the floor, food left over and used clothes. If i could give this 0 stars i would. Please save your money and time and do not step foot near this monstrosity.

· via Google