Senlac Guest House

The hotel refused service on the day due to arriving late, which couldn't be helped due to a vehicle issue. They state they will charge £20 p/h for late check-in. Myself and my partner were happy to pay this but then informed that the reception staff had no intention of remaining. The guesthouse then refused to cancel the booking, attempting to claw what money they could from an unforseen issue. Recommend avoiding as the staff member was rude and they clearly don't stand by their own terms and conditions.

3 months ago · via Google

Very reasonably priced and overall good value. Husband found this last minute and it suited our needs. We got into town early and drove up to the front. I happened to walk up to the front door as the same time as the owner or manager, good timing and he gave me our room key early and instructions. He was so polite and helpful! We asked him about parking and laundromat recommendations, and he was more than happy to assist. He did warn us that the boiler in the building broke and the water would be out til at least 5pm (ended up being 7p but that is ok, we were not bothered by that). They had a plumber working on it when we got back from dinner, and the owner communicated with us about the situation very well. He also brought us some fresh towels and asked us if we needed anything. We felt very welcomed and comfortable. The room was super clean (very important). The room and especially the bathroom are super tiny but there was a mini fridge, tea pot, tea and coffee, ironing board and iron. Can’t complain. Location was exactly where we wanted to be. We were pleased with our stay.

a year ago · via Google

I wish I'd booked somewhere else. Some of the rooms look nice but mine wasn't. The shower didn't work, the blinds didn't close properly (so the room was light all night) and the bed was lumpy (I slept on a spring and didn't get much sleep). I told the owner this in the morning and she said the last guest didn't have a problem with it so why should I? She was incredibly rude. She also said I should have called (in the middle of the night) to change rooms, even though booking.com said there weren't any left. On top of this, they called me to ask what time I'd arrive. I made sure to be there on time and they weren't there. They left some contractors waiting outside too so they weren't just letting me down. Again, her manners were missing as she blamed me for her being late and said I should have called (I did - on both numbers, many times). If her phone wasn't receiving calls, how could she expect me to call during the night? I'll go to an Air BnB next time -- or even a hostel would be better!

a year ago · via Google

I stayed two nights (2-3/7/25), am happy with my experience, and would recommend this guesthouse. - Clean - Comfortable - Easy to operate shower - Smooth check in/out - Helpful staff - Central location - Good value for money

a year ago · via Google