Carmel House

Stayed at Carmal Hotel for a two-day trip and overall, I would say it was great value for money. The view was absolutely beautiful and exactly what I was looking for. The toilets were okay, and the room was comfortable enough for a short stay. Breakfast was included, which was nice, although I personally didn’t enjoy the breakfast options that much — but it was still alright overall. For the price and experience, I would definitely recommend it for a short getaway!

3 months ago · via Google

The room we stayed in was clean and once we’d turned the heating on, it warmed up quickly. When we booked we were told it would be a self check in and they’d send us the code to get in at 3pm on the day of check in. By 4pm we still hadn’t had a message so I tried to contact them but heard nothing back. At 7pm we arrived to find the door open but still didn’t know which room we were in. They eventually answered the ring door bell and told us. The bed was the most uncomfortable bed we’d ever slept in. It was broken and slanted into the middle. We had an awful nights sleep and woke up with bad backs. We went through for the self service breakfast at 09:00am that we were told would include cereals, toast, croissants, fruit and yogurt and would be served between 08:30 and 09:30am. All we found were a couple of boxes of cereal and some yogurts. We went to a cafe instead. We tried to contact Carmel to discuss our stay but again, had no response. We also tried through Booking.com but they had no reply either. Will never stay here again.

6 months ago · via Google

The property has a lot of potential, with nice décor, a comfortable bed, and beautiful views—especially at night. At first glance, it appears clean and well-presented, with all the basic amenities provided and a sufficient breakfast included. However, there were several issues that made the stay frustrating. The arrival experience was poor due to slow communication, and we were left waiting outside because access information wasn’t sent in advance. Emails went unanswered, and the contact numbers were not picked up. One number led to a voicemail from a young child lasting around two minutes, explaining that they were “probably busy,” which felt unprofessional and quite unusual. We only gained access because another guest happened to be leaving the property. In hindsight, this was concerning, as it meant we could have been anyone. This was quite off-putting and if I was alone it would have impacted my overall sense of comfort and security. Overall, while the property is attractive, in a great location, and has the potential to offer a really good stay, improvements in cleanliness, communication, and host presence are needed to meet expectations.

5 months ago · via Google

Great place, rooms clean, tidy and well equipped. Very helpful staff. They have gluten free options for breakfast, which is fantastic

3 months ago · via Google