Q8 Boutique Hotel

Unfortunately, we had a very disappointing experience with this hotel. My family and I stayed there during the recent bank holiday. We checked in at the appropriate time and went out for lunch. When we returned to our room, we noticed a very strong smell of cannabis coming from the room next door. We were staying in Room 3 on the first floor, which had a connecting door to Room 4. I went to reception and explained that there was a strong smell of weed coming into our room and that we wanted to be moved. I had a toddler with me, and exposing a young child to something like this was completely unacceptable. The receptionist said he would investigate the matter. He later confirmed that the smell was indeed coming from Room 4. However, the only action we noticed was that an air freshener or odour diffuser had been placed in the area. We asked again to be moved to another room, but we were told that the hotel was fully booked. As a result, we packed our belongings and left. Before we departed, the receptionist assured us that he would report the matter to his manager and that we would receive a refund. 1. Refund issue: We waited a couple of days to hear back from the hotel but received no response. We then contacted Booking.com to help us obtain our refund. It has now been over a week, and Booking.com has confirmed that they have contacted the hotel three times without receiving any response. 2. Communication with management: Eventually, I managed to speak with a lady on the phone, who I believe was the manager. She firmly maintained that Booking.com had never contacted or emailed the hotel regarding our complaint. 3. My concern: Given the circumstances and the fact that we had to leave because of the conditions we encountered, when can we expect our refund to be processed? 4. Ongoing lack of response: Since speaking with the lady, I have tried several times to contact the hotel again without success. I have also left a voicemail message. I sincerely hope this matter can be resolved once and for all, as our family holiday was ruined and we had no choice but to drive two hours back home.

2 months ago · via Google

Stayed for one night. Bathroom very nice warm and clean. Bedroom clean and comfortable

4 months ago · via Google

We recently stayed at the Q8 Boutique Hotel in Portsmouth. The staff were really friendly and helpful throughout our stay, which we really appreciated and made us feel very welcome. The location was fantastic - just a short walk to lots of great bars, pubs, shops and restaurants, and only a £5 taxi ride to Gunwarf Quays! However, the room itself was quite basic, and unfortunately the bed in our double room was very uncomfortable, which made it hard to get a good night’s sleep. That said, the hotel was clean and had everything we needed for a short stay and the service definitely made up for some of the room’s shortcomings. Overall, a decent stay but there’s definitely room for improvement.

a year ago · via Google

Absolutely loved our stay here. Thank you so very much. Clean. Fabulous team. Warm welcome. Great location. We will definitely be back. X

8 months ago · via Google