Milsoms Kesgrave Hall

We had a wonderful experience at Milsoms, Kesgrave Hall. The location is absolutely beautiful, with stunning grounds and a lovely terrace that made the whole setting feel relaxed and luxurious. The food was absolutely stunning — every dish was fresh, full of flavour, and clearly made with high-quality ingredients. Everything we tried was delicious and beautifully presented. The service was excellent throughout. The staff were attentive, professional, and very smart, making us feel well looked after from start to finish. A fantastic venue for a special meal or occasion — we will definitely return.

2 months ago · via Google

One of the worst restaurant experiences I have ever had. I visited this restaurant with my family and friends expecting to enjoy a pleasant meal together. Instead, we were treated in a way that left us extremely disappointed. We were a group of around 10 people, and I simply wanted to order food for myself. To my surprise, we were told that the entire table had to order. I have never experienced anything like this before. Every customer should have the freedom to decide whether they want to eat or not without being pressured or forced into ordering. What made the situation even worse was the attitude of the staff. From management to the team on the floor, we felt unwelcome and poorly treated throughout our visit. Rather than making us feel valued as customers, it felt as though our presence was an inconvenience. Customer service is the foundation of any successful restaurant, and unfortunately this place failed badly in that regard. Respect, professionalism, and basic hospitality were completely lacking during our visit. After spending time and money at many restaurants over the years, I can honestly say this was one of the most disappointing experiences I have encountered. Based on how we were treated, I would not return and cannot recommend this restaurant to others. Very disappointing.

a month ago · via Google

My family & I have been dining at Milsoms Kesgrave Hall for years - solely for their incredible food, beautiful setting, and calm atmosphere. However, up until our visit last month, the wait staff service has been consistently...less than desirable. But the food has always been that spectacular that we always persisted. Thankfully when we went to eat recently, we were taken care of by Brandon & Emily - two young wait staff that were a breath of fresh air compared to what we usually brace ourselves for. Emily was our waitress & did a great job of being welcoming, enthusiastic, and responsive with our questions & requests (things such as: "Could I have another glass of wine when you're ready, please?") Brandon also did a great job of continually walking around the restaurant floor to check in with tables, ask if anything was needed, and overall was just a constant presence for diners which again, is completely alien to the wait staff's usual approach of huddling in a corner with their backs to diners, chatting & laughing. As for the food - it has always been consistently fantastic. The asian-fusion influence the menu seems to always have, is always a pleasure to enjoy. They just never get it wrong, the menu curators & chefs. I have never had a bad experience with the food. Strongly recommend the soft-shell crab (if it's still available!) and the panfried stonebass.

6 months ago · via Google

Food was lovely, service was abysmal. Arrived and decided to sit outside, table was on such an uneven surface it was unusable. Moved inside and waited 30 minutes for our ticket to be collected. We waited 15 minutes for our drinks and the water we ordered just wasn’t brought with them. Starters came and were lovely. Ordered some more drinks to come with our main. Mains arrived and were lovely, finished our mains, drinks still hadn’t come. Meal finished, plates were never cleared. Decided to just leave. A restaurant I’ve been to many times and am unlikely to return to, so disappointing to see the downfall of this place. Seems a number of other recent reviews agree…

a month ago · via Google