Premier Inn Bicester

We use Premier Inn a lot and stay at various ones. I must say this worst Premier Inn we have ever stayed in. On arrival the one and only receptionist was unhelpful and maybe due to it being a hot day couldn't be bothered at all. No help or mention of booking evening meal or breakfast. We have then checked into our room which was dirty and had marks/stains on carpet and bathroom and mould. We then went to eat an evening meal at Brewers Fayre connected to Premier Inn to be told they were far to busy and had no availability and Premier Inn residents had no priority. Only way is if we had the combined evening meal and breakfast offer. That was fine we agreed to then be told it would be an hour minimum before anyone could take our order so we left. Said we would come back for breakfast in the morning. We then went for breakfast at 07:30-07:45 to be told again they were far to busy and couldn't accommodate us again due to staffing issue and it made no difference we were staying at the Premier Inn attached. We were unable to eat at restaurant whilst at our stay. When we asked to speak to manager at restaurant lady was rude and unhelpful and then receptionist stated no manager on site andbto email Premier Inn if we were bothered. Very shocking Premier Inn and will not return.

a month ago · via Google

The receptionist was super lovely and helped me check in very quickly. The hotel’s location is perfect if you’re planning to visit Bicester Village and the surrounding areas. However, as soon as I stepped into the room, I noticed a strong damp smell. Compared to other Premier Inn locations I’ve stayed at, this hotel felt very outdated, especially considering the price, which certainly isn’t cheap. The damp odour was really off-putting, and I ended up spending most of my time outside the hotel because of it. I would have raised the issue, but by the time I returned to my room, there were no staff available. Unfortunately, due to the condition of the room, I probably wouldn’t stay here again.

a month ago · via Google

The room we had on the ground floor really needed a refresh There were hairs in the bath - yuk - & you could smell the drains throughout the whole room, even with the bathroom door closed. Staff were lovely on arrival. Didn't see anyone when we left to mention the above problems to otherwise we would have. We've stayed here lots of times as it's a great location for shopping at Bicester Village. Never had a problem with the rooms before. Staff have always been lovely.

9 months ago · via Google

Great hotel, clean rooms, plenty of space and really nice staff here. A great location with lots to choose from around if that’s shopping, food or a nice walk. The staff on reception were really helpful with anything we needed. I would definitely recommend this hotel if stopping in the area. We will be coming back here again.

3 months ago · via Google