A 211-room hotel on New Road in Bristol, handy for the airport, with spacious rooms and a filling breakfast included.
Photos
Photos via Google
About Holiday Inn Express Bristol - Filton
New Road in Bristol puts Holiday Inn Express Bristol - Filton within easy reach of Bristol Airport, making it a practical base whether you're passing through or staying longer in the area. The hotel itself is a large, modern property with 211 rooms, run with an emphasis on straightforward comfort rather than frills.
Rooms are generously sized and well-equipped, with en-suite bathrooms, air conditioning and family and accessible options available. Complimentary breakfast is included and generally well-regarded, though it's worth knowing that some mornings it has arrived less than piping hot. There's a restaurant and bar on site, plus a snack bar for lighter bites, and kids' meals are catered for. Drinks can be brought to the room, and luggage storage is available for early arrivals or late departures.
On-site parking is available for a charge, and pets are welcome. Staff are consistently described as helpful and professional, which goes some way to explaining the good value guests feel they get here. Beyond the hotel, New Road has a pub and restaurants nearby for evenings when you fancy a change of scene.
What guests say
I am extremely disappointed with my stay at Holiday Inn Express Bristol, Filton. Within 10 minutes of checking in, we noticed that the room was stuffy, smelly, and the air conditioning was not working. We reported this to reception straight away and went down twice to raise the issue. Unfortunately, the staff did not seem sure how to resolve it, and the only solution offered was a fan. For a room costing around £100 per night, I expected a much better standard of service and a basic level of comfort. We were told the hotel was fully booked, so no alternative room could be offered. When we asked to speak to the manager, Andy, his attitude was very disappointing. He was unapologetic and dismissive, stating that the air conditioning in multiple rooms/the hotel was not working and that it was “a cool night.” This was not helpful, especially when the room itself was uncomfortable. His manner came across as rude and defensive rather than understanding or solution-focused. The reception staff were at least more polite and helpful compared to the manager, but overall the experience was extremely poor. I would not return to this hotel and would not recommend it based on the attitude and lack of care shown.
2 months ago · via Google
Fantastic service from staff, very friendly. We were given a corner room which provided more space as there were 2 adults and 1 14 year old. The room was clean and spacious even with the sofa bed. Parking wasn’t too expensive for the 1 night we stayed. Breakfast was busy, but we were pre-warned at check in of this due to it being during half term. We didn’t wait long to be seated, but a lot of things were empty and not replenished which was the only downside. Overall highly recommend!
2 months ago · via Google
I stayed for a few nights and unfortunately found that the air conditioning in my room wasn’t working. I reported the issue to the reception, and the manager, Adam, arranged for me to move to another room immediately on the first night. Unfortunately, the air conditioning in the second room wasn’t working either. As there were no other rooms available at the time, Adam promised to move me to a different room the following day. Fortunately, the air conditioning in the third room worked perfectly and completely resolved the issue. I really appreciate Adam’s patience, professionalism, and excellent customer service. 👍🏻 He handled the situation promptly and did everything he could to make my stay comfortable. I’m a frequent guest at this hotel, and I’ve never experienced any air-conditioning issues before. I hope the management can improve the air-conditioning system to prevent this from happening again. Thank you again, Adam, for your outstanding service!
a month ago · via Google
Was very glad about the air-conditioning working in the room during the heatwave. However, the room wasnt cleaned properly- there was a hair claw clip under the bed, and between the window and sofa bed there were crisps on the floor. The breakfast wasnt great, hash browns were hard and the pastries/sweet were stale
a month ago · via Google
Guests consistently praise this hotel for its spacious and comfortable rooms equipped with good amenities, along with a good complimentary breakfast. The friendly, helpful, and professional staff contribute to the good value for money and convenient parking, making for a positive guest experience.
Some reviews mention the breakfast can be cold.
Summary via Google
At a glance
- Address
- Parkway Business Park, New Road, Bristol, BS34 8TJ Get directions
- Property type
- Hotel
- Location
- New Road, Bristol
- Good for children
- Yes
- Destination
- Bristol