Ramada Bristol West

Stopped over as a halfway sleepover on our way South. Tidy and quiet room A feeling of either newness or very recent refurbishment, even to the point where the corridor carpets still have the bounce that comes with new carpets. I guess this added to how quiet the venue was. On a downside, no lift to the upper floor but for ourselves, maybe a reminder to be more effective in our communication of requirements. When we came to use the shower, the shower gel container was empty and the shower head leaked where it attached to the hose. Basic stuff which was a shame as I didn't consider the venue to be what I would call a budget level venue. The late bar staff/reception staff member ,Daniel, showed commitment to his role by staying to wait for the night shift colleague and ultimately missed his last bus home, resulting in a choice of a £35 Uber or a night in the hotel (albeit free)..... I don't know many who would do their job so professionally with such things going on. Breakfast was as expected. Had to ask for milk for the hot drinks but once highlighted quickly sorted out. Overall a good hotel but lacking in certain levels that can easily be improved to bring the venue up to what I feel that the price range requires.

5 months ago · via Google

Was very sceptical before arriving but was pleasantly surprised! Lovely twin room clean and tidy Staff pleasant and welcoming My only negative is no AC and it was uncomfortably hot. I slept eventually but my daughter didn’t. I would use it again tho

2 months ago · via Google

Great hotel, with good service and low cost for Bristol. The receptionist saw we had a dog (dog friendly £20 extra fee) and offered us a downstairs room. The room was very spacious and clean. It was quiet in the room, even at night with the window ajar.

a month ago · via Google

The room I checked into was a very good size and quite clean. However, there was mold on the bathroom ceiling. Also when I took a shower the water was not draining. On opening the cover on the drain I noticed a lot of strands of hair in there. Given I was traveling with my pregnant wife and 4 year old daughter(who has mild asthma), that was not good. I told the receptionist in the morning and she made a note of the issues and moved us to a new room right away. The service is sometimes really good but not all the time. The first night when I was at the hotel I went to ask for some ice at reception. Nobody was at the desk at it was only around 930pm. A couple of other guests came to the 24/7 bar at the same time. We were made to wait 5 minutes. While we were waiting I could see one of the receptionists sitting in the office and he looked at all of us multiple times. After he came out the office he said sorry I was in a meeting. In a hotel, serving the guests is supposed to be the most important thing. He could have come out straight away and gave the other guests their drinks and sorted out my ice and then go back to his meeting. The staff are friendly and helpful but I think the hotel's issues are due to bad management. Rooms should always be cleaned thoroughly and serviced should always be top priority.

2 months ago · via Google