Heather View Leisure Park

Husband booked a 7 day break for us with 2 dogs and asked for caravan which is accessible. Caravan very basic, does have ramp to access but no area to sit outside and large shower room with chair. However chair is unsafe and only has one arm for disabled person to hold on to so difficult to transfer back to wheelchair. No disabled parking. Staff helpful and friendly. For money paid would expect a better standard of caravan.

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Had a lovely weekend for Easter break. Comfort Caravan was spotless. We arrived 3am as we got late due to medical reasons. The security had left and the park was closed but they still went out of the way to help us check in. Lovely quiet spot for a rest and beautiful walks in the area. Visited Consett and Teesdale, low force waterfall, beautiful drives. Not much happening for kids though.

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To whom it may concern. I would like to make a formal complaint. After not being able to spend much time as a family due to my work schedule, i was looking forward to being able to bring my family away to this caravan for a break. I originally booked the holiday via booking.com. I would like to add that no where on the website i booked through did it mention the complex was closed for refurbishment. I was contacted by the caravan site Heather View - 3 days before attending to make us aware that the entertainment was closed. I expressed how unhappy i was regarding this & found the staff very unhelpful & i felt gaslit as the member of staff was insisting it was on the booking website. When i asked where i could find this information , the employee was unable to tell me. I tripple checked & it was absolutley not on the site. I was given the option to cancel- however at such short notice i was worried if i done this i would be unable to find an alternative place due to the half term. Both sites (booking.com & the caravan site) were passing me off to each other to sort. I ended up keeping the booking for reasons as stated above. The check in time on the booking confirmation was 3pm. Upon arriving after this time , we were told that our accomodation was not ready & they were expecting us for 4pm?! Never once was this mentioned in my booking. We waited in the car until we were told it should be ready. We eventually got our keys & arrived to our caravan where the cleaners were still in there. They were apologetic & told us they were going to bring some clean towels over. This never happened. We were very unhappy to learn we had to pay for wifi, i called the site & complained & the employee said he was sorry for all that had happened & he would hand the complaint over to customer care to look at some form of compensation/ good will gesture. No one ever got back to me but by this point i am not shocked as no one has bothered to even try & sort this. Other issues i am not happy about is for example the kettle is thick of disgusting limescale so we have had to boil water in a pan. There was several dirty dishes in the cupboard. One bedroom you are unable to close the actual door because of the leg on the bed which is a massive fire saftey hazard. Also we have been woke up with the sound of banging / construction. Update i was offered a £10 by the kind staff at verdant leisure heather view caravan park. AVOID

· via Google

Short break, stayed in one of their caravans. Site was immaculate, peaceful and dog friendly. Caravan was nice, well equipped. Only issue we encountered was the cleanliness of the van. Could have been much better to say it was just 'cleaned' before I got there. Didn't expect to have to sweep the floor ourselves when we walked in. Also the complementary dog blanket wasn't changed, had muck and dog hair all over it...! 🤔

· via Google