Premier Inn Glasgow Pacific Quay SECC

Clean and modern with great views over the Hydro and SEC. Great location next to a footbridge so you can easily walk to these places. Not loads of bars and restaurants nearby, most a 20 minute walk My main complaint is that when we came to checkout we were told there may not be space to store our bags fir the day because of non hotel guests paying to store their bags. Comes across as very greedy especially as we had paid a huge premium for the hotel due to the Commonwealth games

a week ago · via Google

Comfy beds with everything you need. Check in can be a bit of a pain now as the checking desk has been replaced with three screens. One which was down. It does make the hotel feel less welcoming and harder to get staff assistance as they don't always come to the desk when you ring the bell. Breakfast is good but the black pudding was always underdone. Restaurant food is decent price and great quality. Easy to split bills too.

5 months ago · via Google

We thought we knew what we are booking… we were in Glasgow for some events so we need clean room for two nights, just to be clear we didn't expected 5star neither we don’t like to complain because we both work in the industry but my god this was absolutely not what we had in mind. Checking in: No one at the small corner desk at where used to reception was I think because now, self in machines are taking all the space. Don’t get me wrong handy when it is busy but it will be still nice to have a human there, just in case. Room: Going to our room on the 2bd floor we couldn’t believe how dirty the corridor was but taking to the consideration that it was just afer 3pm and house keeping team could be a wee bit behind we entered our room. Very stuffy with just old dirt AC, no ability to open the window. After one night my throat was sore. The walls full of stains, lots of dust everywhere, floor not hoovered. Room was overall in general Primier inn style but it was absolutely lacking of care and cleanliness. Bathroom was sobpoorly cleaned with hair in the top of bathand mould on the sealer. To be clear we didn’t expected golden tabs but come on a basics would be nice. Bedding was stained but not dirty. We both thought they must of have had a bad day, short of staff. When we woke up we discovered that our duvet doesn’t have any protector and is stained with something yellow - assuming pee. We left the bed for house keeping to see and went about our day leaving please service my room card on the door. When we got back nothing was done, no one even checked our room. We left around 10am and got back around 6pm. After this we both had enough. My partner went downstairs and spoke to a person. The lady was nice but not very helpful. All she done was, she will get us complementary breakfast. She also asked if we would like our duvet the be changed, I think this is the minimum standard even of a just hotel… when we went for breakfast the next day, we weren’t even on the list. The corridor on our 2nd floor stayed like this for next two days. Lifts were also not cleaned and mirrors were looking if someone did them with eyes closed. Overall, my partner stayed here before and I don’t know if there is a new owner or you guys just got so used to easy money that you are forgetting about basic standards. It won’t take long and ppl will stop staying with you. It was truly my worst experience with Premier Inn and I would rather sleep in my car than stay with you again.

a month ago · via Google

The room was spacious, and I was pleased to have a view of Bell’s Bridge in Glasgow from the window. That said, I have stayed in better Premier Inn hotels. And it was a bit away from Glasgow central and Kelvingrove area. What was disappointing was the service I experienced from one staff member. For example, I was once in the lift with him and, without noticing the sign, I pressed a panel that was for staff use only. He did remind me, which was helpful, but his expression made me feel as though I should have known better. And he uttered something himself after that disapprovingly. Later, in the lobby, I saw the same staff member again. He was not behind reception, and as I had a question, I waited for the receptionist, who was busy with something else. He asked what the matter was, but when I said I would wait for reception, he rather impatiently pointed out that he was also a member of staff. I found his manner quite patronising and not particularly customer-focused.

2 weeks ago · via Google