Fjaerland Hotel

I wasn't expecting much for my money (it was good value, especially considering the location) but I was still let down. If all you want is a room that you're only going to use to sleep this should be fine for you - as long as you enjoy hard beds with non-existent pillows. We had one pillow each, and mine was about 95% air; I even tried folding it in half to double it up and it still couldn't support my head. In the end I used the cushion instead. We had a double room and it was very compact. If I had to guess I'd say it was previously part of another room that had been partitioned to create another. The bathroom also suffered from this - if you're a larger person you may struggle! Our bedroom door felt very heavy suggesting that the closer wasn't set up correctly, but also it occasionally didn't close properly - the first night our room was unlocked! But I didn't worry because, although the rooms are described as 'sound proofed,' I could hear literally every single thing that happened outside, including: everyone walking past our room, cars driving past, full conversations in the next room, etc. Speaking of the listing don't expect a rainfall shower, 32 inch TV, or mini golf on site. I guess you could generously describe the shower as like rain, and the TV was perhaps 32 inches around. Finally there's no staff on site - it's all run remotely (even the locks are electronic) so bear that in mind if you think you may need any assistance whatsoever. Also as we were entering for the first time someone was leaving as his room had been given away which didn't fill us with confidence - I'm not sure whether we were lucky or unlucky! All in all it's fine, but if you can I'd stay anywhere else!

4 years ago · via Google

Location was excellent, literally 3min walk to the seafront. However hotel itself was a disaster; we booked 2 rooms - 1st was not ready when we checked in (hadn't been made up from previous resident), and 2nd room just wasn't fit to stay in (dirty, broken lock, etc). So we phoned up hotel staff to cancel and ask for refund. The service/response from both the hotel and OYO was excellent - fully understood position and could not have been more apologetic, received a full refund.

2 years ago · via Google

I booked and checked in online but didn't realise there would be no staff at the reception at any time. The whole place looked as if it had seen better days and appeared to have been decorated last in the 80s. I had a few questions which required contacting the call centre. The call centre staff were friendly tried their best to be helpful so no personal criticism, but obviously they would not have a detailed knowledge of the rooms or facilities. I only booked a single room for 1 night, so I tolerated the leaking pipe in the toilet, extremely cramped shower and very thin pillow. Wouldn't stay there for more than a night but at £42 you get what you pay for.

3 years ago · via Google

Absolutely horrendous, me my partner and baby stayed in the family room right at the top of the building upon entering the room there was a horrible smell and it was absolutely freezing due to there being no heating, the covers and pillows were covered in stains and hair, furthermore everything was caped in dust including the tea tray, in between the two single beds was a huge hole in the carpet which looked like a burn hole, and last but not least every time we flushed the toilet it was extremely loud and made a horrible juddering noise that I think the entire occupants of the hotel could hear! There was also a large leak in the reception and no staff to be found to make the complaints to! Would never stay here again.

4 years ago · via Google