Flumes, Treasure Island and Activities at White Oak Leisure Centre

Love this gym! It’s diverse, people are friendly and classes are great! Body Pump, Spin and Kettle Bells are fantastic classes especially the instructors. Rebecca, Nassima, Dan, Danny, Nathalie, Jason you’re all great. ❤️ in addition, the gym equipment is really good.

· via Google

Unfortunately, as a regular user of this centre, I have to say that the standards have become absolutely unacceptable. The management seems to show very little concern for customer service, cleanliness or basic hygiene. Staff members are often rude and unhelpful. On one occasion, I witnessed a mother with a baby struggling to open the accessible gate while staff members simply stood there staring at her without offering any assistance. It was shocking to see such a complete lack of care and basic courtesy. The cleanliness of the centre is another major concern. The pool area frequently smells of urine, and dust and dirt are left to build up rather than being properly cleaned. I have personally witnessed a cleaner simply spraying cleaning product into the air without actually wiping or cleaning any surfaces. Even more concerning, I have repeatedly seen lifeguards and other staff sweeping dirty water directly into the swimming pool while people were still swimming in it. This is completely unacceptable and raises serious questions about hygiene standards and staff training. As someone who regularly uses this facility, I find it extremely disappointing that these issues appear to be ongoing. Customers pay to use a clean, safe and well-managed leisure centre, yet the reality falls far below reasonable expectations. Management seriously needs to take responsibility, improve staff attitudes and address the appalling cleaning standards. This centre has the potential to be a great facility, but until these problems are addressed, it is difficult to recommend it to anyone.

· via Google

Been a member here for a while now and it's earned its place in my routine, which is more than I can say for a few gyms I've tried over the years. Started mainly using the gym but I've drifted into the pool sessions as well and honestly that's been the better half of it. The booking system actually works, which sounds like a low bar but it means you're not turning up to find every lane rammed. Turns out having a bit of structure around it makes you more likely to actually go. Who knew. The staff are genuinely one of the better things about the place. Libby on reception always has a word for you, doesn't feel like you're just a membership number walking through the door. Same with the café, there's a girl in there who's just naturally good with people, always cheerful, remembers faces. Small stuff but it adds up. The membership price stings a bit if you're mainly there for the gym side of things, I'll be honest. You're paying for the pool whether you use it or not. That's just how these leisure centre setups work though, you either make peace with it or you go to one of those budget chains and deal with the broken equipment and the queue for the squat rack. Facilities are clean, reasonably well maintained, decent range of classes if that's your thing. Not a flash city gym but it's not trying to be. Solid local facility, decent people running it. That's enough for me.

· via Google

I love the Body Pump classes! Rebecca(Becks), Naz and Natalie are brilliant instructors Becks always checks on our posture and ensures we are safe 💪 ❤️ Natalie is great fun and her singing keeps us all going 🎤 💃 💖 Naz pushes us all to achieve better 🥇 🥳💖 Would love to have Body Combat back in for an evening class, really miss the energy from it!

· via Google