Oxygen Activeplay Rayleigh

Taking my Grandson here and for the price I would expect so much more .....ive sat at a table for nearly an hour and no tables have been cleaned at all there is mess everywhere......I think im glad I didn't manage to get one of the summer passes as they'd sold out, while my Grandson had good time I dont particularly want to sit surrounded by rubbish

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We went this morning for the toddler session. We arrived when it opened. We headed straight to the toilet and I was absolutely disgusted at how filthy they were. The toilets had clearly not been cleaned for quite some time, they were all splashed with ****, the floors were sticky and covered in god only knows what and the sinks looked like a nightclub at 3am with a lovely coating of black dust in the corners. As we walked around the place there was rubbish and filth everywhere. The carpets were thick with dust, dirt and rubbish. Down by the football game was unbelievable. The thick dust and dirt must have been there months. Everywhere we went was rubbish, thick dust and piles of dirt. I know they are hard to clean but the huge ceiling fans had what looked like years of dirt and dust hanging off of them which will shower everybody in filth should they be turned on. In the soft play my little one ran straight in and jumped into the ball pit and hit a very hard floor as there were only a very small amount of balls in there and the rest were all over the place. I picked him up to find a dirty, bloody plaster next to him. At that point we left and I cancelled his membership. I understand that children play areas get messy and dirty through out the day but they had been open 3 minutes and believe me this dirt had been there a very long time. I did not want to go anywhere near the restaurant if this was how the placed looked. The young manager simply said to me that she would get someone to clean the toilet and they did hover but the night before had been stock take so they have been busy. I explained this filth had been there a very long time and she didn't have anything to say.

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The SEN sessions are amazing, what a class person Robbie is he’s a natural with our children they have warmed to him, my son has complex medical needs following a stroke as a baby, even being partially sighted, Robbie has taught him how to jump off the podium, which is unique and an amazing achievement for my son. Both of my children cling to Robbie and Robbie just takes it in his stride and sorts out another game for the children to play.. he will play schools with them, Simon says, plays who can jump the highest, hide and seek, and even this week he had the big parachute out, the kids came of the trampolines and even the parents joined in with the game. Robbie is the highlight of the SEN sessions for my kids, I don’t think oxygen Rayleigh would ever find another person like Robbie to run these sessions he goes above and beyond to make theses sessions special for all the children. Never getting anytime for myself as a single mother of two SEN children, these sessions are a lifeline for my family. Meeting new friends and parents who totally get how life is like being a SEN parent or grandparent, The SEN Summer passport again is the best thing oxygen Rayleigh have done, and with sessions every Wednesday and every sunday it’s the highlight of my children’s week. All staff are friendly, a beautiful cafe, That does slushies, iced coffee, and ice cream and much more, I’ve not actually had the chance to eat in the cafe, but from what I hear there are no complaints. Honestly thank you so much oxygen Rayleigh, for the support of SEN children and to Robbie for being thoughtful and a natural with our children.. You won’t find a better place for a SEN Seasion. Thanks for all you do..

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We had a fantastic party, and I can't thank the staff enough for making it special! The food was a hit with the kids. There was plenty of it and it was great quality, which is hard to find at other places, especially for parties for older children.. The party host, Jamie, was super engaging and made sure everyone was having a blast. He was super organised and cared that the children and parents had a good time; a completely stress free party thanks to Jamie. The booking process and check-in were smooth, making everything hassle-free. Highly recommend for anyone looking to throw a memorable event!

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