Premier Inn Leeds Bradford Airport

We had such a wonderful stay at the Leeds Airport Premier Inn, and I wanted to say a huge thank you to Carol. From the moment we arrived, Carol went completely above and beyond to make our stay as comfortable and stress-free as possible. She kindly got us some milk when we needed it, gave our 3-year-old toys to keep them entertained, and even went out of her way to arrange an extra hour of late checkout for us at no extra cost. Nothing was too much trouble, and her kindness, warmth, and genuine care made such a difference to our stay. It’s rare to come across someone who is so dedicated to making guests feel welcome, and Carol is a real credit to Premier Inn. Thank you, Carol, for your outstanding customer service. You turned a great stay into an exceptional one, and we won’t forget your kindness. We hope Premier Inn knows what a true gem they have

a month ago · via Google

We booked this Premier Inn because of its convenient location near Leeds Bradford Airport and Premier Inn's reputation for providing a good night's sleep. With a 3am wake-up for an early flight, a quiet night's rest was exactly what we needed. Unfortunately, the noise from the room above was constant throughout the night. Every footstep and movement could be heard, and the lack of soundproofing meant that none of us slept properly. Our 10-year-old was also kept awake, making the start of our holiday stressful and exhausting. After our stay, I contacted Premier Inn to explain what had happened. Rather than acknowledging that we had paid for a night's sleep and didn't receive one, every response focused on the fact that I hadn't reported the issue during the night. I explained that, as a parent, I wasn't prepared to leave my 10-year-old child alone in the room to go to reception, nor did I think it was reasonable to wake my family and move rooms in the early hours before a 3am departure. Despite this, Premier Inn repeatedly quoted its policy and ultimately refused any gesture of goodwill, stating that because the issue wasn't reported during the stay, they were unable to assist further and that this was their "final resolution." I appreciate that hotels prefer issues to be reported immediately where possible, but I don't believe that changes the fact that we paid for a room in which none of us could get a proper night's sleep. The location is okay for the airport (£16 for a taxi) but based on both the quality of our stay and the way our complaint was handled, I cannot recommend this hotel.

a month ago · via Google

Just your typical premier inn hotel, reception staff were ok, not overly attentive but not rude, only had one towel in room and was two of us staying went down as asked for one, didn’t apologise just handed me one and that was that, room was clean. No problem with noise which was nice, took us about 3 mins to drive to the airport the next morning

5 months ago · via Google

Lovely hotel location, great walk by the boats canal and handy eating places nearby. Just be careful as parking is not free! We were fined over £50 for not paying it...because it was assumed that Travelodges have free parking. Nobody mentioned it at the reception sadly and that is not ok.

2 months ago · via Google