The Biltmore Mayfair LXR Hotels and Resorts

My experience at this hotel has always been excellent, which is why I usually stay here whenever I visit London. The hotel itself is beautiful, the service is great, and the location is perfect. However, the reason I’m giving only two stars is because of a very strange incident that happened to me; something I have never experienced in any hotel in any country I’ve traveled to. I placed a room service order, and the bill was £68. When the room service employee arrived, he asked whether I wanted to pay by cash or card. I first said card, then he asked if I had cash instead. I told him yes, and I paid him in cash. On top of that, I even gave him a tip. But when I checked out, I was surprised to see the amount still charged to my account. When I informed the reception that I had already paid in cash, they told me the payment had not been recorded and that they would deduct it from my deposit. If I had not been in a hurry to catch my flight, I would never have allowed them to charge me a second time. I sincerely hope management investigates this matter. They should have the name of the room service employee and the invoice number, which is 146. Honestly, this was very unprofessional behavior both from the employee and from the reception staff. I strongly advise guests to be careful and avoid paying in cash.

2 months ago · via Google

I recently stayed at the Biltmore Mayfair and had a very enjoyable experience overall. The hotel’s location is excellent, right in the heart of Mayfair and within easy walking distance of many of London’s attractions, restaurants, and shopping areas. The rooms were clean, comfortable, and well maintained throughout my stay. I also found the front desk team to be professional, welcoming, and helpful whenever I needed assistance. Their service made both check-in and check-out smooth and efficient. There were a couple of minor issues during my stay. One of my rooms was located near the fire exit, which could be a bit annoying at times due to the activity and noise in that area. In another room, the smart washlet in the toilet did not have a controller available, which limited its functionality and was somewhat inconvenient. Despite these small drawbacks, my overall experience was very positive. The combination of a prime location, clean accommodations, and attentive service made for a memorable stay. I would happily recommend the Biltmore Mayfair to anyone visiting London and would gladly stay there again.

2 months ago · via Google

The level of cleanliness in the hotel is really shocking (its awful) Worst thing to arrive exhausted and right after check in you find hair in the bed The description/info on booking.com dont match the rooms you get. Their excuse is booking.com is not our website okk who provided them with this information and who takes responsibility for lack of info. The whole experience after being exhausted from the flight is just bad. We book 5 star hotels to rest not to hustle after the hotel to do their job Also the service is bad they are not genuine and helpful they want to get rid of you. Trust me I dont want to be having a conversation about how this place is lacking either! I want a clean room I booked and paid for that’s it. The bare minimum. The amount of hair i found on the sheets is astonishing. They came changed the sheets and guess what it was full of hair I opened a towel and guess what? I found a hair? The Baltimore hotel? ❌No the hairy hotel is more accurate ✔️

2 months ago · via Google

I had an amazing stay at this hotel! The rooms were clean, comfortable, and well-maintained. The staff were very friendly and helpful, and the check-in process was quick and smooth. I also loved how fast the service was whenever I needed anything. The overall atmosphere was relaxing, and I definitely enjoyed my time here. I would highly recommend this hotel to anyone looking for a great place to stay.

8 months ago · via Google