Florence House Boutique Hotel and Restaurant

Stayed for one night prior to taking a ferry to France. Hotel has a nice location that is within walking distance to many interesting places (coast, D-Day museum etc) or a very short drive to others (Gunwharf Quays, the Naval Dockyards). I would recommend reserving parking prior to arriving as it is limited. It is only £10/night and puts you right outside the hotel. Convenient especially with luggage. Our room was a Superior Superking Room with Shower (room eight). Spacious, nicely appointed and private. Breakfast was plentiful, however, at busy times some items such as scrambled eggs can run out and the wait can be unnecessarily long. They should be better prepared for this as they know the overnight guest numbers. Our server Mirella at breakfast was engaging and attentive. Overall a very pleasant stay and would not hesitate to stay again.

2 months ago · via Google

We booked a King Size room direct with the Florence Hotel. However, when we arrived, we were given a room in the adjacent Somerset Hotel, which does not have a restaurant, and, breakfast is served in the Florence Hotel only. We did not fancy crossing the road if it rained and it is easier to dine in the hotel you are staying. I for a room change to be told that there are no King Size rooms in the Florence Hotel, which doesn’t make sense when I was able to book a King Size room in the Florence Hotel in the first place. We transferred to a double room in the Florence Hotel, which was the hotel we booked. No offer of a reimbursement of the difference in room prices, despite being clearly deceived at the time of booking our stay. Be warned, when booking the Florence Hotel you may find yourself in the Somerset or another of their hotels annexed nearby. I would not describe either the Florence or the Somerset as Boutique; they were not highly stylized or had any unique theme. Yes, our room was clean and serviced every day, no different to any other hotel. We found it very strange that we could not book our drinks and meals to our room. Guests were told to pay by cash or card on the basis the ‘system was down.’ Breakfast was self-service, with melons and yoghurt served in pre filled pots. Cereals also available. The hotel reception forms part of the restaurant, with a small bar located behind. The Reception desk is manned by members of staff who also double up in the restaurant. In the evenings one person was manning the reception, bar and restaurant. As you can guess one person cannot be in three places at once, thus delaying table service. Perhaps the Boutique theme is waiting for service! We did inform our server of my wife’s intolerance, but he did not identify those meals my wife should avoid, so she had fish and chips. I had the stuffed pepper which was excellent. The next evening, we shared a Pizza, which took forty minutes to order and arrive because the server was manning three jobs. Ridiculous. It arrived burnt but after such a wait we ait what we could, mainly the side of chips We couldn’t really complain, because the server/receptionist/bar person was overworked, managing the reception (not just incoming guests but the telephone), bar and restaurant. manage the telephone and other diners. In any event, how could any self-respecting chef serve a burnt a burnt Pizza? Not really luxury. The restaurant toilets were a disgrace, two unisex cubicles which had not seen a cleaner all day… The photos were not taken late in the evening but at seven o’clock. Sorry Florence Hotel, but the bad points really overweighed by the good.

2 months ago · via Google

We had a wonderful stay at the Florence Boutique Hotel Portsmouth. The staff were consistently kind, welcoming, and genuinely helpful, offering great local suggestions that made our visit even better. Our experience felt personal and well cared for from start to finish. The on-site restaurant was another highlight—excellent food in a relaxed, inviting setting, making it very convenient to dine in after a day out. Overall, a charming place with thoughtful service and great attention to detail.

3 months ago · via Google

Stayed here whilst visiting family. Lovely rooms, great staff and brilliant food; the evening food was so good and the breakfast was the best breakfast I've had.

2 months ago · via Google