Holiday Inn Express Birmingham Redditch

Have used this hotel several times whilst visiting family. Great air con for those hot days. Also, really helpful staff - I managed to leave one of my AirPods in a room after check-out and despite this, the staff were able to find it for me and keep it safe. Thanks to the friendly people who work there, much appreciated!

a month ago · via Google

Comfortable stay for work, but breakfast could be better. I recently stayed at the Holiday Inn Express Birmingham - Redditch for a 2-day workshop. My room was exactly what I needed: welcoming, tidy, and very well-maintained (I even took a quick video because I was so impressed with the setup). Most importantly, I had a great night’s sleep, which was essential for staying focused during my meetings. The staff were friendly and helpful throughout my stay. My only real disappointment was the breakfast. While it's included, the selection felt quite limited. I was hoping for a wider variety of fruits, continental bread rolls, jams, and sliced cheeses. If you’re a fan of a big continental spread, it might feel a bit sparse, but overall, it was a pleasant stay. I’d happily return for the comfort and service!

4 months ago · via Google

We had a fantastic stay. The staff are absolutely amazing — very respectful, friendly, and welcoming whenever you walk around the hotel. From the cleaners, reception staff, and managers to everyone else, they all helped make this a really great experience. It was also really nice to see the manager being so proactive and visible around the hotel. Management were very present throughout our stay, and it made a big difference. In many other hotel brands, you rarely see the hotel manager or senior staff interacting with guests, but here it was lovely to see them around, saying good morning, speaking with guests, and being genuinely respectful and approachable. That level of care and visibility really stood out to us and is one of the reasons we chose to come back here instead of staying at other hotels nearby. The difference in staffing, respect, and the personal touch you give customers feels like night and day compared to some other hotel brands. It creates a much warmer and more welcoming atmosphere, and we think that extra level of care is really special. During our stay there was a fire alarm drill, and one particular lady — I believe she had grey hair and a small ponytail — was absolutely incredible. I have autism and really struggle with loud noises, and she went above and beyond to help me. She helped calm me down, offered me a free drink with ice and water, stayed with me and my partner until I was calmer, and made sure we got safely back to our room. Her kindness and care meant so much to us. Because of how amazing our previous stay was, we decided to come back again for our anniversary, and the hotel made it feel really special. We are so grateful for everything everyone did for us, and it’s the reason we wanted to return. The room was great, the air conditioning worked well, and the bathroom was clean. The only small issue was a noticeable amount of dust on some of the higher surfaces that may have been missed during cleaning. It wasn’t something that ruined our stay at all, but just a small detail to be aware of as some guests may notice it more. One other suggestion would be around breakfast consistency. As this is a Holiday Inn Express, we completely understand it’s more self-service and different from a standard Holiday Inn. However, it would still be a nice touch to have someone greet guests in the morning and consistently ask for room numbers. One day we were asked and another day we weren’t, so keeping that experience consistent would help. It may also help first-time guests if someone briefly explains that breakfast is self-service. It doesn’t need to be over the top — just a friendly greeting in the morning would make the experience feel even more welcoming. Overall, we had a lovely stay and genuinely cannot fault the service we received. Thank you very much to everyone for making our visit so enjoyable. We’re already looking forward to staying again.

2 months ago · via Google

What a great little hotel this is from time of checking in to leaving. Greeted by reception by a lovely young chap and given information about hotel, card key for room, WiFi code, details of breakfast.... room 103, well laid out, comfortable, tv small lcd on wall, air con to warm or chill, on our ocxasion needed to heat as it was cold mid February. Tea and coffee. Could take lift or walk, we tended to walk, stairs came out in breakfast area. Lovely breakfast, all hot food in silver domed heaters, excellent sausages, bacon, hash brown, beans, scrambled egg, tomatoes. Drinks of tea, coffee, fruit juices. Range of cereals. Toaster that worked first time through, selection of jams and honey. Small bar, we never used as hotel is central to town and wetherpoons and other pubs just minutes walk away. Left air pods in room and arranged with hotel staff to keep them there until I sent SAE and arranged Royal Mail pickup. Good communications and very helpful. Thanks holiday inn express redditch.

5 months ago · via Google