Sandman Signature Sheffield Quays Hotel

I’ve stayed here a number of times for work, and every time the same high standards have been met without fail. Every time the staff are incredibly friendly and cannot do enough for you. The rooms are always immaculate, and the bar/restaurant space is genuinely brilliant. There are few dedicated restaurants that manage to reach this level of quality and service. I couldn’t name a single one in my area to be truthful. I’ve had countless meals and stays, and never had a bad experience. Numerous staff have given their names for review etc, but every single one of the waiting staff have been incredibly friendly and talented. The hotel and its staff should genuinely be proud of themselves.

3 months ago · via Google

Let down by poor customer service. Stayed here for two nights, fairly reasonable sized group booking. We had rung up earlier in the week to check about arriving early, 3pm check in and was told if it was significantly early it would incur a £15 charge (fair enough) but half hour or so would be fine. We arrived at 2.51pm and was told our four double rooms were not ready and were still being prepared!!! (really?) but we could pay £15 for the now, 7 mins early we were!! The receptionist would budge either and was just a bit rude about it, so great start to out stay, Oh and the reception looked like a building site. We then checked in just after 3pm, now stuck in a large queue, it took way to long to complete, calling out more staff to assist would have been good. We got booked in and the rooms were very nice, would have preferred a simple ceiling light on a switch rather than ambient multi coloured lighting around the beds. Well equipped rooms with a TV, coffee machine, fridge, plenty of hangers, very good actually. For £270 for two nights, two sharing with breakfast I would have appreciated a complimentary bottle of water in the fridge. As a group we had drinks in the hotel bar, they were reasonably priced and the service here was good. Breakfast was very good and the service here was excellent. The Spa facilities downstairs were ok, I was hoping the jacuzzi had been reinstalled after our previous stays but it has not, pool was nice, sauna and steam room was also good. Parking is good but it did get filled up with people using the gym.

2 months ago · via Google

From start to finish we were treated exceptionally well, from check in, to the bar, to breakfast. The suite was very clean and comfortable with lots of lovely little touches and great to have a balcony in the hot weather. A couple of minor points were missing with the breakfast but it didn't affect our stay. Fantastic location as well with great views of the river

a month ago · via Google

I have stayed at this hotel for several weeks now, and I thoroughly enjoy coming here, especially for work purposes. It truly feels like a home away from home. I would like to give special recognition to one gentleman for the excellent service he provided throughout my stay. His attention to detail and commitment to ensuring I was well looked after did not go unnoticed. That person is Veer at the front desk. He always has a smile and consistently goes above and beyond to maintain the high standards of the hotel. I truly appreciate his efforts. Furthermore, the rooms are fabulous—I cannot fault them at all. The only minor point I would mention is that to have your room cleaned, you need to request it at the front desk in the morning. It may be more convenient to have a sign for the door instead, especially when the front desk is busy. Overall, I cannot fault this hotel whatsoever. Once again, thank you very much, Veer, for going above and beyond during my stay. I will certainly be returning.

3 months ago · via Google