Flip Out Lakeside

The space itself is great; however, there were too many different prices being promoted throughout the venue and online, with no clear explanation for the differences. During the weekend/school holiday period, we saw several prices advertised for what appeared to be the same promotion during ng that period. When we asked for clarification, we received different answers each time, and no one apologised for the confusion. We followed the steps shown online, as the promotion was online-only, although this was not as well advertised as that. The discounted price did not appear, and we were later told that extra steps were required to access the offer. This was not made clear from the start. If booking online, I would recommend checking carefully for promotional prices before purchasing. The issue is not the money itself, but the lack of clear communication and good practice. Customers plan future visits based on the prices and promotions being displayed (in this case menus, flyers, posters all around)so it is frustrating when the reality is different. I also raised concerns with two managers and showed pictures of multiple signs displaying different prices for the same promotion (£16, £19.95, and £20 online). Rather than acknowledging the issue or apologising, I was simply told that the signs were “probably old ones”. There was no real interest in resolving the matter or acting on the feedback, and we were given different explanations regarding the booking system, which made the experience even more disappointing.

· via Google

I loved my time here, very good quality facilities and activities suitable for all ages. I really enjoyed the host george who made my experience that little bit better through his friendliness and willingness to ensure we had a fun time. Great place!

· via Google

It was nice coming back to Flip out Lakeside as a customer. I was able to bring my friends from church for a social outing on 11th of July and they loved it. Kacey in reception was good at checking us in quickly. George and Kiera were wonderful too very nice to me and the others. Great customer service from Owen and a girl with red hair (forgot her name) from cafe. Two boys on court done really well too. I don’t remember their names either but they’re both tall with dark hair. Overall, lovely experience, left satisfied.

· via Google

We visited Flip Out for a school trip on Wednesday and it is safe to say all students had an excellent day! From the time of booking, Krystal and the team were brilliant with communicating with the school so that all arrangements were in place. On the day, with lots of students, Macie was fab getting all the students checked in and chatting with them. It made a busy process much more manageable. Kiera, Manager on the day made sure we had everything we needed and was great in helping to support students' needs. Sean and Luis and the team were great and enthusing the students, especially with Laser Quest, which they loved! A memorable day for all students - thank you to all of the Lakeside Flip Out team!!

· via Google