ODEON Telford

The only additional star I put just for the quality of the reclining sets, and movies . The rest was just a no go for me and for a second this was my first ever Odeon Lux visit in Telford! As soon as we entered there was a literally pile of tickets from the ticket machine on the floor, staff didn’t even moved a finger to make the entrance presentable , which is a bit odd to me. I booked tickets online and pre ordered food , which in my eyes should be quicker and easier to get the food than those who didn’t right? Instead I first had to walk to the guy who scans the tickets to give me some sort of food code( that’s what I been told at the bar), went to the person, he said my code is not attached to the qr code , I had to find my email and at the end of this he said - your food already been collected … interesting by who!? So he said to me, I have to go back and speak to the bar staff and explain… came to the bar , they sorted two empty cups for soft drinks and large popcorn. If you can’t find m&ms on that shelve take something else from the shelve! Fine, ok, m&ms did run out so had to pick completely different priced snacks from what I ordered for… Let’s first say the soft drinks dispenser was stinking dirty, I mean dirty… when you press the ice pedal it stank like a dirty drainage….and drink was extremely watered down with fizzy water, so had to throw that away after first sip…not a sign of a Coke Zero. Popcorn is fake, coming in plastic bags, no popcorn dispensers, not freshly made, not coated with sugar or salt at all, tastes like a cardboard.. and excuse me but the price for the food vs. Quality what you get is nonsense. Only one positive thing I can say very comfy reclining seats! Toilets after the movie… so dirty and so smelly , is the staff not checking toilets during the movie show, so that toilets can be clean for people after the movie all??

· via Google

Our go to cinema spot. We love it here. Mainly because it's out the way, clean, and the seats are comfortable, spacious and recline. We've never found it to be too busy whenever we've been too. Food options are good and there's a Costa on site if you preferred a hot drink. Plenty of toilets too. The only thing that is a little odd is the carpark layout and entrance/exit. It's a little bit of a maze but you eventually get used to it.

· via Google

Came yesterday was a tiny bit late for the film which we didn't mind as the adverts would have been on and was told the tills are closed and we can't come in bare in mind there was more films wstarting later. So we came again today much earlier paid a lot on food and drinks , whilst waiting 10 minutes for the drink I asked a girl how much longer she was disgustingly rude and answered in a very rude disrespectful manner telling me to wait I told her I'd already waited 10 mins in which she rolled her eyes at me and ignored me I was absolutely livid being treated like this after spending money and simple just asking a question !!!! Wasn't sure of the rude ladies name as she didn't have a badge and I wanted to make a complaint so instead i have attached a photo of her as she walked away, rolled her eyes huffing and puffing. Disgusting way to treat paying customers

· via Google

The film was amazing however… my seat was ripped as well as a few other seats in the cinema luckily it wasn’t busy so I was able to swap seats but I would’ve been very disappointed if it was fully booked as I would’ve been very uncomfortable hopefully you can fix the seats… (screen 5) (row C 9) (row B 10)

· via Google