Denecrest Guest House

Booked a room last minute for a swim event we were given an 11th hour free entry to. It was one of the few places in town left available. The review will probably explain why. Nobody on site on arrival. Had to phone to be let in. We got into the room then Chris turned up and explained the coffee machine. We had our bikes with us, and my daughter who had biked across to see us for the afternoon and have a meal. We went up to the room, putting our bikes in there with us while we got ready to go out. The room is extremely small with no room for a chair or tea tray. You have to go downstairs to make a drink. Its a small double bed, and you can barely walk around it. Theres no BBC option on the TV, they've obviously not paid for a license. Anyway, we went downstairs to go out for food and Chris was still in the drinks dining room area with his laptop. I said hello and he asked where we were going for food. I explained. He said OK and carried on whatever he was doing online. 5 to 10 mins later as we walked into town Chris called my partner to tell her that he had been through the room and the bikes needed moving outside. I had already told him while he was explaining the coffee machine that we would lock them back in the car later before bed. He was also on the property when they were moved into the room. Abi re-iterated this. He then said that we had only paid for a double and 3 people couldn't sleep in the room. She explained that we simply had family come to meet us for food and they obviously weren't sleeping in the room. The call concluded. He then proceeded to both email and text my partner the same comments about the bike and 3 in a room... she did not reply. When we got back my daughter got her bike and said goodbye, and we moved the other bikes as planned. After that had happened I went to make a cup of tea and became aware of Chris sat in the store cupboard area behind the dining area with the lights off and no sound etc. Just him in the dark in silence listening to us and seeing what happened. He must have been in there 2 hours +. A proper strange man. Had every opportunity to speak directly with me about his concerns - BUT ignored them, went through the room after we left (creepy and unprofessional at best) then called, emailed and text my partner badgering her about things that could have been easily clarified in person in 30 seconds. Then hung around hiding to monitor what happened on our return. My partner said had she been here alone she would have been very uncomfortable with his behaviour. You don't get a lot for your money at this place, its clearly just a business with no feel of love or care, just functional bare minimum to make the most money - but you expect people to behave like normal human beings. Budget price, budget mentality. Thing is, it isn't actually cheap... we've staying in the wider area a lot of times, and for a couple of £ more you can get a much much better level of service and quality of room. Plan ahead people.

2 months ago · via Google

First time staying here on a solo trip up to Lakes to relax and get away. Great rooms hosts really nice a warm greeting and couldn’t recommend enough if you are on a trip to the Lakes a fantastic service all round would definitely stay again

a month ago · via Google

Fantastic 2-night stay at Denecrest Guest House in Windermere. The host was friendly and helpful, the room was clean, cozy, and perfect for our little family. Great location near town, shops, and a park. Lovely facilities, comfy beds, and even a small entertainment corner for kids. Highly recommend!

10 months ago · via Google

Really friendly helpful owners. Provided us a safe space to store our 4 bicycles. Super clean and comfy. Lovely breakfast room with free coffee machine and mugs, bowls etc if you have your own breakfast or you can order. We felt super welcome and at home. Thank you!

a year ago · via Google