Sherbourne House

Very quiet and comfortable boutique hotel 🏨 Unfortunately breakfast is not served and the bar is limited opening hours

3 months ago · via Google

Awful, low quality hotel. If you appreciate design, beauty and quality, avoid. - The large receptionist with dirty hair was rather a long way from what might be described as welcoming (although NB: mea culpa, we were almost an hour late arriving, for which we earnestly apologised, to little apparent effect) and her attitude did give us some initial cause for concern. - The tired and dirty looking carpets also gave us cause for dismay, only made more worrisome by the discovery of wobbly twin beds in our worn out room. - Be warned, as well: the location of the hotel on a busy road means that having any fresh air (after fiddling about with the difficult to open sash windows) is fine, as long as you didn’t mind the LOUD noise of passing traffic. - But the worst part of this ghastly experience was the shower (an over the bath type, in a generally poor condition bathroom) which was broken and stuck on HOT (and I loathe hot showers). The following morning we expressed our disatisfaction to the (same) receptionist, who offered us a £50 rebate; however, when I asked for it to be processed prior to our departure, this proved to have been unduly optimistic on her part, as the owner, a Mr Gez Chatal, engaged on an ‘important business trip to India with many meetings’ refused to sanction it. I would strongly advise anyone considering this dump as an accommodation option to look elsewhere.

10 months ago · via Google

Absolutely gorgeous hotel. It was a fantastic three nights stay here with breakfast included. Really close to Attleborough town centre and to the station so it was easy access. From the moment I arrived the host was ready to greet me and made me feel at home. Peaceful and safe. There was a really sweet birthday card & present in my hotel room as I was celebrating my birthday which was a lovely touch. Nothing was too much to ask for, you just need to let them know if you need anything. I cannot wait to visit again!! You are a hidden gem. Brilliant experience:)

2 years ago · via Google

I booked this property last minute on Friday 30th April at 8pm in the evening for my mother, who needed a place to stay as her partner was critically hospitalised whilst they were on holiday. The room was booked for 2nd - 4th May and the price was £300. The very next morning on 1st May before midday, I contacted the property to explain the hospital would let my mother stay on site so I no longer needed the hotel room and kindly request a partial refund. The receptionist was understanding of the issue but said only the owner could grant a refund. After weeks of chasing, the owner finally responded and refused to provide any refund, or even allow me to move the booking to another day. Given I tried to cancel the booking within a couple business hours of booking (I.e. my booking hadn’t prevented anyone else from booking the room or caused for the incurrence of any costs at the hotel), especially in light of the reason for the booking in the first place (which I’d explained in the original booking through booking.com), I found the owners refusal for any type of goodwill cruel and unjust (regardless of the zero cancellation policy). I could not understand the justification for keeping the full £300.

10 months ago · via Google