Prince Hotel

I’ve been staying at The Prince Hotel since June, and honestly, my experience has been amazing from start to finish although I did start off coming from a very bad patch in the beginning but every single staff member here has treated me and my daughter with such kindness, respect, and care and supported us so much — they’ve truly gone above and beyond in every way. Keith, the owner, is one of the most accommodating and genuine people you could meet. He’s always willing to help and make sure everything is right for his guests. Sarah has been absolutely lovely too — She’s been such a big part of our journey here — she talks to my daughter every day and has a special bond with her, and that small act of kindness has meant the world to both of us. She truly cares, and that’s something we’ll never forget. Adeel, one of the night staff, has supported me so much during my stay; he’s someone I could always count on if I needed anything, no matter the time. There are also so many other wonderful people working here — Patricia, Karina, and Eliani&Daniel — who are always so warm and welcoming. The maintenance man- John deserves a big mention too: one day I accidentally spilled paint in my car boot, and he went out of his way to help me clean it I believe out of his shift hours to . He didn’t have to do that, but he did — and that really shows the kind of people who work here. The cleaning staff also do such a brilliant job keeping everything spotless, and they’re always friendly and respectful. Overall, The Prince Hotel has been more than just a place to stay — it’s been a home for me and my daughter when we needed it most. Coming from having nothing and being homeless to having a safe, comfortable roof over our heads has meant everything. I think sometimes people take that for granted or focus on small complaints, but for me, I’ve only felt gratitude. I have witnessed the way they treat other residents here and I honestly can say everyone’s been treated the same with so much kindness and care from all the staff I’m genuinely sad to be leaving soon, but I’ll always be thankful for the kindness, support, and care we’ve received here. I can’t recommend The Prince Hotel and its staff highly enough — they’ve truly made a difference in our lives.

9 months ago · via Google

The staff are really friendly and helpful but this place I would only recommend this place if you're just after a bed (hence why it's a cheap place to stay). It reminds me a lot of a share house in London with individual rooms and share bathroom facilities. The shower didn't work too well for me, it would be extremely hot and then after a minute went cold. I had to do this three times. The bed was comfy and it wasn't too noisy. It's a simple bus ride from the city centre which takes about 20 minutes.

10 years ago · via Google

The staff were very friendly, and made me feel very welcome during my stay. My room was very simple, but comfortable and clean, and was exactly what I wanted. Excellent value budget accommodation.

9 years ago · via Google

Myself and my Mother have been moved in here after we were evicted from our bungalow last week due to no fault eviction. My Mother is disabled and I'm her carer and we're in the ground floor disabled room. We are homeless not roofless so this is temporary accommodation for us until Sandwell Council find us a permanent accommodation. Sarah, Kelly and all the staff here go out of their way to help. Nothing is too much trouble for them. Our room and beds are spotlessly clean. If I could give 6 🌟 I would. But it's 5 🌟 from us.

3 years ago · via Google