Ashley Victoria

GOT TO THE HOTEL FOR US TO BE KICKED OUT AS SOON AS WE STEP FOOT IN THE DOOR BECAUSE IT'S CLOSED DUE TO MANAGER ARGUMENTS!!!! We spent a very long time traveling to Blackpool as a stop off on our minimoon after recently getting married. We arrived here at about 3pm to check in after dragging our cases across the blackpool front. We went in to be told that the hotel is closed to all guests due to partner disagreements. The receptionist was apologetic and gave us the numbers for Hassan and Caroline the owners to sort this issue out. We had to contact hotels.com ourselves to cancel our booking and to get a refund as we were told that they couldn't do it from their end. The receptionist then locked up and left. We then spent about 40 minutes stood on the front of the hotel in the freezing cold trying to find else where to stay! We wasted so much of our time! There was no phone call prior to check in to inform us that it isn't opening and was left to be told when we arrived. Honestly never had anything like it! Receptionist was apologetic and was left by the owners to face the guests. No contact from the owners to apologise. Luckily this was just a stop off on our minimoon and not a family holiday with elderly people or kids! Honestly I'm appalled. Would not recommend this hotel to anyone.

9 months ago · via Google

The only positive was the location. Booking.com is extremely misleading with this hotel and should be held accountable for any bad experience at this hotel. Firstly, booking.com tells us that it’s £7.50 for overnight parking at the premises but upon arrival was charged £10, the host was friendly but ultimately couldn’t really speak much English so it was hard to communicate. Secondly, we stayed in room 001, the toilet seat was broken to the point where it was almost impossible to sit down, nevertheless it was filthy. The sink had dirt and phlegm stains in it and the silicone around the shower was mouldy which can cause serious health issues. Not acceptable. Finally, the bedding smelt like cigarettes smoke with the bed and pillows also being extremely uncomfortable. This hotel should not be rated 4 star on booking.com, more like a 2 at best. They also advertise a fully licensed bar which is false advertising! They even advertise it in the bedrooms, this was quite possibly the worst hotel I’ve ever stayed in! WOULD NOT RECOMMEND STAYING HERE EVER!

11 months ago · via Google

Booked this for a one night stay (3 double rooms) for a 60th birthday. After a 3 hour drive we arrived to a locked door and someone speaking to us through a ring door bell saying the hotel was closed and not taking bookings. I explained we had pre booked several weeks earlier and the full amount taken from our Account several days prior to arrival, just to be told , contact booking . Com as this should have been cancelled. We were left out of pocket and no where to stay and no help. Surely the hotel owner could have called to explain, absolutely shocking service . I would stay away from booking here!

9 months ago · via Google

Great hotel clean comfortable bed tv brew essentials shower and toilet for next to nothing would recommend and definitely returning don't hesitate to book staff friendly and helpful

5 months ago · via Google