Premier Inn Bristol Alveston

We stay in Premier Inns all over the country, and this was by far the worst one we've ever experienced.During 32°C weather, the temperature inside the hotel felt closer to a sauna than a hotel. The reception area and corridors were unbearably hot, and despite the room supposedly having air conditioning, it simply did not work.Walking into the room was like opening the door to a hot, stale oven. The first thing that hit us was the strong smell of sweaty feet. The room was actually hotter than the corridor outside.The bathroom sink was partially blocked with black, foul-smelling sludge. I had to clear it myself using a toothpick just so the water would drain. Long black hairs were scattered around the room, raising serious questions about whether it had been cleaned at all.The bed was no better. The sheets felt like plastic, trapped heat, and smelled damp. Getting any sleep was impossible.For this privilege, Premier Inn charged £143 for a single midweek night. I've stayed in better hotels in London for less money. I arrived around midnight and left at 6am, not because I wanted an early start, but because I simply wanted to escape the smell, the heat, and the overall condition of the room. Customer Relations responded with plenty of apologies but absolutely no accountability. No refund, no goodwill gesture, no discount—apparently because I didn't report the issues to reception in the middle of the night. I don't pay £143 to spend my night acting as a quality-control inspector.Premier Inn built its reputation on offering clean, comfortable, reliable accommodation. This stay delivered none of those things. I left feeling completely ripped off. A budget hotel charging premium hotel prices while delivering a substandard experience is unacceptable. Shame on you, Premier Inn.

3 weeks ago · via Google

From the outside the hotel looks dated, but inside was just like any other Premier Inn. However the room was excellent. Plenty of space, a high powered shower and a room with a balcony overlooking a cricket ground. What more do you need.

2 months ago · via Google

​You actually couldn't make this up. 🤦‍♂️ Our Premier Inn room is boiling hot, filthy, and terrifying. But the plot thickens... ​Instead of refunding us, they’ve managed to accidentally charge us more money, and I have to wait until tomorrow to sort it out. Listen love, I’m on the absolute edge of melting here, I might not even last until morning! 🥵 Think I'll take my chances sleeping on the pub patio. Absolute shambles! 😆 How can you have anyone staying here?????

a month ago · via Google

Very poor service. Requested for a room clean at reception and left the tag outside on the door about the room clean. However, on returning back to the room, there were no changes except that the tag was left inside on the floor and a t-shirt stolen from the bag. Had to go back late night to the reception and request for fresh towels. Never experienced this before in any hotels!

4 months ago · via Google