Zone Playcentre

Absolutely horrendous! AVOID! I have no idea how or why this play centre is still open, first off bad attitude from staff on arrival very unwelcoming. The place itself is bitterly cold with everyone still having coats on using their cups of tea to keep their hands warm. Asked to order food and was told ‘no chips run out’, I was hungry so ordered the adult chicken nuggets and chips with a substitute of Potato waffles and was given no side that it states it comes with. Asked staff why I wasn’t given a side and was told you need to make it clear what you want, even though I was sidetracked about having to pay 20p for a non branded tomato ketchup that I wanted with my 5 nuggets and two waffles as priced at £6.95, you would expect them to ask and what side?. They stopped serving food at 2:15 on Wednesday half term I’m assuming because they ran out of chips and majority of meals came with chips, this did not stop the staff from allowing people in not making them aware food wasn’t on offer until after they had paid. The place itself was absolutely stinking with food mushed into the carpet and left over food and dirty dishes all over the tables, having to move the plates to the other table to clear one for me to sit at. Only one out of two toilets in use with no toilet paper available, absolutely shocking. Over priced , bad attitude from staff, freezing and grubby.

· via Google

I've been to my fair share of indoor play centres in my time. Zone Play is pretty standard, so if your kids like these sorts of places, there is absolutely nothing here to surprise or upset! We came for a party, and the facilities are good. Plenty of space to crash around in, and a separate place for birthday grub. One minor gripe, but with my H&S hat on, they give you coffee and tea in ceramic mugs and the service area is right in a rat-run between areas and is a prime crash and splash zone! That and there is a minimum spend on card transactions with is more than one coffee but less than two slushies. Otherwise, it's all good.

· via Google

Don’t bother if your kid/s are 4 or under. Unlike every other soft play in Cardiff, this one doesn’t allow parents onto the frame. The toddler section is okay at best. The only entrances to the main frame are large platforms which younger children need help with. Such a shame as had my 2 year old been able to assess it, the main frame itself looked pretty good. Fair enough if it’s new legislation but I was only informed after paying entrance that I couldn’t go on, and there was nothing obvious on the website. I wouldn’t have bothered had I known. Disclaimers on the tables saying to ask a staff member if your child needs help are laughable to be honest - parents are supposed to let their kid struggle while they find the one staff member on duty to assist them? Have a day off. It was also absolutely freezing in there! Ended up leaving to go to another soft play.

· via Google

Decent but very cold. Adults cannot go in the play areas which we didn't know otherwise we wouldn't have come. It was fairly dark too. Kitchen was closed when we arrived so can't comment on the food. Coffees are ok. Ok to go when Mambos is full. Just wrap up warm.

· via Google