Swanage Coastal Park

I would strongly advise anyone to avoid Swanage Coastal Park. I made a valid reservation through Booking.com, received confirmation that my booking had been ACCEPTED, and paid for a NON-REFUNDABLE stay — meaning I would have lost all my money if I had cancelled myself. Then, just a few hours later, I received another email saying that “unfortunately” they could no longer honour the booking because the accommodation was already full. So apparently their “non-refundable” policy only applies to customers — not to them. What makes this even worse is that they informed me my refund could take 7–12 days. They were perfectly happy to take my money immediately, cancel a confirmed reservation because of their own mistake, and then make me wait almost two weeks to get MY money back. This is completely unacceptable, unprofessional, and incredibly unreliable. A confirmed booking should actually mean something. If you are travelling, especially from far away, do not trust this place with your plans. I have emails proving: * the booking was confirmed and accepted, * the payment was taken, * and then they cancelled afterwards claiming the accommodation was already full. Terrible experience, terrible management, and shocking customer service.

2 months ago · via Google

Lovely vacation park we stayed in a private let but when registering stay the park staff were so nice and polite letting us know all that goes on in and around the area and explained the excess prices if we wanted to go swimming on site and things will definitely be staying again in the park

a month ago · via Google

Lovely site. Really quiet and peaceful. We had sea view, and was amazing. The site is very high up, so steep, parking next to caravan helped. You have to use a code to get in, so secure. We didn't use the swimming pool or club, so can't comment on that. But will definitely go back next year.

a year ago · via Google

Beautiful place you can see the hills from the caravan

2 months ago · via Google