The Chesterhouse Hotel

Ideal location on the front at Douglas, close to the ferry port and shops. Staff were attentive and friendly. I particularly liked them gathering to wave us goodbye. The food was plentiful, well cooked, particularly the carvery meats. As you can imagine in an old Victorian hotel on the front: corridors were narrow, sound could be heard from neighbouring establishments in some rooms and window opening serves as air conditioning in the bedrooms. However, I found this added to the charm. Windows could be opened and staff would provide electric fans if requested.

a month ago · via Google

Our room is big, clean and very quiet. No sea view but not in it much. Water is roasting too. Food is really good. Self serve breakfast and carvery dinner. Entertainment 2 nights out of 4. Any minor problems were dealt with quickly and efficiently. WiFi is good and throughout the hotel. Would happily come back again.

a month ago · via Google

Pros Excellent location. Breakfast was good. Cons The room was unbearably hot. We checked out after one night because the heat made it impossible to stay. Opening the window didn’t help — the noise from the hotel vents directly below was so loud it drowned out the TV. The rooms at the back are extremely small, and combined with the heat, they’re simply not fit for purpose. The manager’s response was dismissive, claiming “not everyone” complains about the heat. One bad review should be enough to address a known issue, not an excuse to ignore it. The corridors are so narrow you have to turn your suitcase sideways, and the lift barely fits two people and a bag. It judders constantly, and after one ride I chose the stairs instead. We were told we could have asked to move rooms, but after reading other reviews (our mistake for not checking sooner), it’s clear the heat problem is widespread. We decided to leave rather than risk another room being the same — and this was only May. I can’t imagine how unbearable it must be in August. The frosted glass at the back makes sense only once you look over the top: the view is of blackened steel chimneys and a neglected yard. It’s not acceptable. We usually stay at The Empress, and I regret not booking there this time. I would never return to this hotel.

3 months ago · via Google

This has got to be one of the warmest hotels I've ever experienced, and I've been in sone warm climates. In fact, it was so warm that we had to leave the hotel a day early and book somewhere else because we got zero sleep unfortunately. Hell, they even had the heating on in the hotel room as we entered??? Whyyyyy.... The rooms are tiny as well, it's really uncomfortable and not worth even the cheap price. You get hit by the temperature difference as soon as you enter the hotel itself. The only saving grace was that the breakfast was very nice. There's not a great deal to do in the area as well unfortunately. Would not go back.

3 months ago · via Google