Golden Cross Park

A Disappointing Return - Unfortunately Will Not Be Back My recent stay at Golden Cross Holiday Park, Lodge Number 7, from June 24th to June 27th, was, regrettably, a huge disappointment. I'd stayed here approximately three years ago and had a fantastic experience, which is why I confidently booked again. What a mistake that was. This time, the accommodation was far from the clean and relaxing haven I remembered. The hot tub area was clearly uncleaned, which is not only gross but totally unacceptable for a supposed luxury amenity. Due to these cleanliness issues, we didn't even get the benefit of using the hot tub at all during our stay. Inside, the curtains were stained, and to my horror, the place was infested with moths. We had to dodge a number of moths in the lounge on the first night, and on the morning of the second day, we was greeted by a big moth in the bed – this for us was indeed the final straw. To make matters worse, the floor in the lounge area was noticeably sticky, contributing to an overall impression of neglect and a general uncleanliness about the whole place; it just felt grubby. We actually felt the issues were so bad that we decided not to stay any longer and left the day before we was due to depart. On top of the hygiene issues, there were also security concerns. The main gates to the site appeared to be permanently open; not once did we have to use the code to get in or out. This completely negated the point of having a secure entry system and made me feel quite uneasy about the safety of my belongings. I haven't bothered to put in an official complaint as I honestly see no point. The standards we experienced are likely a reflection of the response we would have received, and therefore, the best course of action is simply not to return. Instead, I want to warn others of what they could potentially experience. If my feedback happens to improve standards, then that's great. Given how much standards have slipped since my last visit, I definitely won't be returning to Golden Cross Holiday Park again. It's a real shame, as my first experience was so positive.

· via Google

I recently stayed at this lodge, and unfortunately, I cannot recommend it based on my experience. For the price point, I expected much better quality. The condition of the lodge itself was disappointing—there were noticeable holes in the walls, marks all over the shower, and scratches on the walls that made the place feel poorly maintained. It didn’t match the level of comfort or upkeep I had anticipated for the cost, but from the other reviews seems a few of the lodges are also poorly maintained. To make matters worse, when I encountered an issue during my stay, I reached out to the staff for assistance and was ignored. The lack of attention and customer service was frustrating and added to the overall negative experience which is a shame. Additionally, I noticed something odd about their pricing strategy. It seems that the lodge uses technology to monitor when people are looking at specific dates. An hour or so later, the price would suddenly go up. If you’re considering booking a stay, my advice is to do it right away to avoid the price hike—it appears to be a tactic to push up costs once they see you’re interested. Overall, the stay didn’t meet expectations, and the lack of attention to detail, along with questionable pricing practices, makes it hard to justify the cost.

· via Google

I stayed here at the start of the year absolutely loved it, just booked to go again this weekend and thinking of booking in Jan. Amazing and clean . Brilliant hot tubs

· via Google

Just returned from a 3 night stay as car was getting some work done at EST Performance down the road. Absolutely lovely. Lodge was extremely clean and modern. Couldn’t fault it. All cooking & facilities provided for a perfect stay. They even let us check out late free of charge. The only downfall would be the decking area, it would really benefit from being fenced off due to the open field and other lodges. We struggled to let our dog outside without a lead. Thanks again for a lovely stay.

· via Google