The Bank Hotel & Bistro

Fabulous location. I enjoyed a sweet single room overlooking the sea, which i paid a fair price for a three night break Straightforward accomodation and i had a seprate bathroom for my own use. Perhaps not good if you struggle with stairs or have prams. But perfect for solo or couples/friends break. Check in times are limited but i think they are working it the best way for them to have a life also! Given keys and come and go as you please. Suited me especially for around £55 per night but price varies.

4 months ago · via Google

Very tired now, needs some updating. Bed linen and towels very clean and comfortable. Spoilt by small things that could be addressed very easily. Kettle for instance can only be used by placing on the floor as lead too short (we pointed this out when we stayed in the same room last year) Fan provided, due to expensive heat sounded like a plane taking off and fell backwards when moved from the wall. Also no shelf in shower to put soap or shower gell. Staff very friendly, but no one on site after 5pm although bizarrely we found a button to request room service.

2 months ago · via Google

Terrible Room and Terrible Service .My friend and I arrived at the hotel at 13:45. The staff member was an older woman, and she told us we had to wait until 14:00 to check in. There was nowhere to sit while waiting, and she said we had to buy something in order to sit down. In fact, the room had already been cleaned and prepared — they just wanted us to spend money. At 14:00, they finally gave us the room. It was extremely old and shabby, with only one tiny window, and the bed was also very small. I had booked a twin room, but she said I hadn’t left a note, so I had to pay an extra £45 to change it to two beds. In short, do not book this hotel under any circumstances. Everything was absolutely terrible.

3 months ago · via Google

Really disappointing experience here yesterday. My friend and I stopped in the sunshine intending to get coffee and cake, she sat on the tables outside while I went in to quickly use the toilet. The café was largely empty (just two people paying at the till), and I politely approached a male member of staff to ask if I can use the toilet and where is it, he said it was no problem and pointed me towards the toilet. I am visibly six months pregnant and was wearing a very obvious “baby on board” badge on my coat. However, as I walked over, an elderly female staff member behind the till abruptly told me the toilets were for paying customers only. I said, “oh sorry, do you mind, I’m pregnant,” but before I could even explain that my friend was sat outside, she cut me off, said she didn’t care, and repeated the same line. Her tone was unnecessarily rude and dismissive. The way I was spoken to made me feel so unwelcome that I left immediately and said not a problem. The café lost two customers because of her complete lack of basic kindness and common sense. I hope she manages to some joy in her life.

4 months ago · via Google