Avalon Guest House

Had a phone call the day before I was meant to stay there saying that they're over booked and that they have to cancel my stay and that i would get refunded, I still have not had my refund, I have phoned them multiple time as i only get the answer machine and I leave messages, Iv been intouch with Hotel.com who tried to get intouch with them and had no luck with them replying to them

2 months ago · via Google

Do not recommend! Stayed for (roughly) 3weeks whilst waiting on repairs to be able to move into my new property. 30+ weeks pregnant, not only did they put me in the attic which was a heat trap and dangerous as it was directly under the sun 10am to 1pm in 29°c weather, they truly expected a heavily and high risk pregnant woman to carry a hoover up 2 flights of stairs to hoover my room. Having your room occasionally hoovered is a standard part of being in a B&B as well as someone to empty your bins however you are expected to find the outdoor bins and dispose of it..... ALSO expect you to change your own bedding, duvet was covered in yellow stains and pen marks, but worst of all I found black mould on my mattress. They did change the mattress when I complained, however there is NO WAY that was missed prior to me coming, a complete lack of care for guests health. No apology, just excuses given. Hair in kettle (I got a travel one for myself), cob webs everywhere, holes in walls, marks in walls, extractors filthy, marks on everything, carpets absolutely destroyed. Had builders entering my room to do repairs, that's absolutely fine (despite not telling me), what wasn't okay was coming back at 1am to find my door wide open with a box in the way and goodness knows what materials all over my bedding, MY OWN property that I still haven't managed to get out and mess all over the floor! When I confronted one of the workers about it they just said "we have cctv", no apology yet again and no care for my belongings being left vulnerable by them! Window was broken, handle hanging off. Don't understand how this is a B&B when there is no breakfast part let alone anywhere to sit other than your room. They say if you need anything to knock on the door downstairs, which no one ever answers and you're lucky if someone answers the phone. It's a poor quality room to rent that you maintain yourself, nothing about this is a B&B. Had so many problems, I'm sure I'm forgetting something that happened. Was excited to leave. Awful conditions!

2 years ago · via Google

I've been in the Avalon guest house for a few months, the staff make me feel like I'm a prisoner by not letting me have people over, the toilet never has toilet paper in it, the shower doesn't work properly, the bathroom and shower is hardly cleaned, the front door locks have been changed and they refuse to give me another key for my bedroom door. I dont feel safe here.

a year ago · via Google

Cheap & cheerful. Abbey who greeted me was very helpful and friendly. Everything else was what you would expect for £55 per night. Adequate. Plenty of on site parking. I did not see any provision for wheelchair access and the main entrance was via a set of steep steps. Inside were lots of stairs. My room had en suite toilet & sink. The main bathroom & shower are shared. Tea making facilities & a small TV supplied.The room itself was small & in need of TLC. Reasonably clean. Towel, hand sanitizer, hand soap , body wash, shampoo, hair dryer all provided? No provision for breakfast. All in all, had everything you needed and was adequate but could have done with a lick of fire.

3 years ago · via Google