Holiday Inn Leicester

We had a hectic drive from London and was bit chaotic to find parking . This was trip for my daughter’s birthday to space museum. Despite the challenging start to our visit Gemimie at reception completely changed the atmosphere /situation with her warm smile and positive energy. She was absolutely outstanding during check-in and demonstrated exactly how a receptionist should welcome guests. She asked thoughtful questions about our journey, whether we had stayed with Holiday Inn before, and even took the time to treat our children to chocolates after carefully checking if they had any allergies and I am okay for the offer ,That level of attention to detail was incredibly impressive. Gemimie made everything seem effortless, explaining breakfast times and all the hotel facilities clearly and professionally. Her passion for her role was obvious, and as a hospitality professional myself, I found her dedication truly admirable. The rooms were spacious and spotless. The restaurant and breakfast teams were extremely busy due to a rugby team staying at the hotel, but they remained attentive, helpful, and smiling throughout. Unfortunately, I didn’t catch the names of the breakfast staff, but they were exceptional and never missed a beat despite the pressure. Overall, this was a fantastic stay — 15/10. Gemimie and the breakfast team, you absolutely smashed it with your care and passion .Thank you for delivering such impeccable service.

3 months ago · via Google

Stayed here overnight as a family of 3 (2 adults and a 5 year old). We had a Queen room with 2 x double beds- check in wasn't great as there was a large function on, causing the receptionist to have to shout and I found not to be welcoming to us. We also had to switch rooms as we were given a room without a bath or stocked mini-bar, which was the spec we had booked. We were moved promptly, however the receptionist had claimed they didn't have rooms to that spec (despite having booked through the IHG app?). A room to the spec we had booked was found though. The reason for my above average rating however is the restaurant. I have eaten in Holiday Inns before, where the offerings are mediocre at best- the dinner we had was surprisingly very good, to our delight! Marina, the Supervisor was great- we were shown to a table and given adult menus (had to ask for a children's menu- then ask to be brough crayons...the nachos provided for children when first seated were not given to us either). Despite that, the food was a good quality- and there was a good mix. The coconut soup and pineapple carpaccio were very tasty! And my husband and son enjoyed their food too. Breakfast was also good- pancakes you have to order, those were a big hit with my son! And I liked having an option of sparkling water at breakfast too.

3 months ago · via Google

Wonderful stay at this hotel. The staff were very attentive and helpful with any problems, but there were none. Breakfast was wonderful and fresh every morning. And the rooms were very clean and comfortable. Special shout out to Ewa, She oversaw the management excellently.

2 months ago · via Google

Holiday inn your staffs are your real jewel who make our staying experience special. Thanks . The location of the hotel was great , centrally located. The breakfast area was busy but very well managed by very skilled excellent staff and food. We enjoyed the bar area at night which again had very friendly staff who made the stay enjoyable. The only thing I didn’t like was the room- the room was dimly lit with no ceiling lights , torn carpets with big holes- shouting for a refurb. Just to name a few of the staff who served us - Francisco, Michael, and an indian lady in the bar last night ( don’t know her name)

4 months ago · via Google