Premier Inn Leicester Braunstone

Comfortable rooms, super beds, showers excellent, fluffy towels. Good reception staff. However, we had requested interconnecting rooms but were not given this. It was a specific and important part of the booking. We are daughter, toddler and newborn travelling together. Idea was that toddler could come into me to give my daughter a much needed night’s sleep, albeit interrupted by night feeds. My poor daughter is exhausted today- 6 am start. We were told we’d have interconnecting rooms but on arrival the receptionist said there were none. Another product of a central booking line in another country who are happy to accept payment but do t have proper knowledge of facilities. This morning’s lovely receptionist was really sympathetic and could see the request in the system. She refunded our two breakfasts but suggested feedback requesting a partial refund. My daughter has a full on day today visiting her grandmother and is soo tired. Our booking ref AKL8549054 Thanks Jenny

2 months ago · via Google

Grubby rooms, tatty carpet, creaking floor boards, no air con just a noisy desk fan that keeps you up all night, and is exempt from the good night sleep protection, not surprisingly. Quilt stuffed under bed, not the most hygienic place to put it. Pubic hair in the bath, spider on the bathroom ceiling. All adds to the grotty impression. Tried to think of something positive. Staff were polite, helpful and attentive. Possibly the 'worst' Premier Inn room that I have stayed in over 20 plus years. Surprised and disappointed based on previous experience.

2 weeks ago · via Google

The hotel itself and rooms are really nice. Lovely bath, good shower, warm enough and very comfy.... and decaff tea available too! Seems crazy that, that needs celebrating! Only looses a star as breakfast is poor. Its ok enough but not all that is on the list is available including the vegetarian bacon etc.... no decaff coffee at breakfast either!

4 months ago · via Google

From the point of checking in, Bray was very helpful at the reception desk. Rooms are average size. I did get a nice whiff of a certain 'herb' on the 1st floor, but other than that, the hotel is pretty decent for the price. Mr. Alan at the restaurant was also amazing with the food service, and even though he was having a long day, he was very cheerful. The food isn't wonderful, but it's still better than most Premier Inn restaurants. Can't do much with frozen meals!

2 months ago · via Google