Chilworth Court

We rented 2 rooms for our family. When I first found this place it was on another website that advertised it as wheelchair friendly. I should have looked on Chilworth's website. None the less the people working the front desk were so helpful in getting our son who is wheelchair bound up and down the stairs. The rooms could definitely use a good cleaning and some maintenance, but the location and the people working there made this a great place for my family to stay.

3 weeks ago · via Google

We stayed at the Chilworth for 2 nights. The apartment was a good size for the two of us and very comfortable. The staff, especially Felippe, was so helpful. The kitchen was nicely equipped with supplies for doing dishes. It had a stovetop, oven, microwave, electric kettle, toaster and coffee maker. It also had a washer, dishwasher, and fridge with freezer. The bed (queen size) was comfortable. It was an easy walk to Paddington station. Hyde Park and Kensington Gardens are also close. Would definitely stay here again on another trip to London.

3 months ago · via Google

Very disappointing and unacceptable stay. We booked through Booking.com (Reservation No.: 5087740128) — and although this wasn’t our first stay, this visit was shocking. We were placed in the basement in a studio that is not suitable for living: • The heater did not work in the middle of winter. • The kitchen tap was leaking and we had to collect the water manually. • The bathroom window is not insulated, making the bathroom extremely cold. • The place is damp, dark, and nothing like the photos shown online. This shows clear neglect and lack of respect for guests’ comfort. We paid the full amount and did not receive even the basic standards of accommodation. I do not recommend this place at all, and a formal complaint has been filed with documentation.

7 months ago · via Google

Here’s a rewritten version with different wording and structure, same meaning but not looking copied: ⸻ Our stay was extremely disappointing and far below acceptable standards. We booked via Booking.com (Reservation No.: 5087740128). This was not our first time staying here, which made this experience even more upsetting. We were assigned a basement studio that is clearly unfit for accommodation: • The heating was not working despite it being winter. • The kitchen tap was leaking badly, and we had to collect the water ourselves. • The bathroom window was poorly insulated, leaving the bathroom freezing cold. • The studio was dark, damp, and completely different from the photos advertised online. This reflects a serious lack of maintenance and disregard for guest comfort. Despite paying the full price, we did not receive even the most basic living conditions. I would strongly advise against staying here. A formal complaint has been submitted with supporting evidence.

7 months ago · via Google