Novotel London ExCeL
7 Western Gateway, London · Hotel
View on Google MapsPhoto: Novotel London Excel
Modern four-star hotel beside ExCeL London with 257 spacious, air-conditioned rooms, some with river views, close to Docklands and the O2.
Photos
Photos via Google
About Novotel London ExCeL
Step into a room at Novotel London ExCeL and you get a spacious, air-conditioned space with an en-suite bathroom, mini bar and the option of a family room if needed, with some rooms looking out over the river. Across the hotel's nine floors there are 257 rooms in total, along with accessible rooms for those who need them, so it caters to a wide range of stays whether for business or leisure.
Downstairs there's a restaurant and bar, with kids' meals available and a breakfast spread that covers a good range of fresh options. Guests also have use of a gym and spa with sauna, plus meeting rooms and business services for those attending events at the exhibition centre next door. Room service, laundry service and luggage storage are all on hand, and there's an electric vehicle charge point along with chargeable on-site parking for anyone driving in. Pets are welcome too.
The location is the hotel's strongest card, sitting right beside ExCeL London and within easy reach of Docklands, Canary Wharf and the O2 Arena, with good transport links into the rest of the city. Staff are consistently noted as attentive and professional, making it a dependable base for both event visits and wider London sightseeing.
What guests say
Another smart, comfy and well-appointed Novotel, in a great location for my overnight business stay. I have come to enjoy the consistency of Novotel; always smart, clean and practical. This one was no exception, save for a few very minor points. On arrival the reception desks were manned by just one member of staff, meaning that I had to wait over 15 minutes before I could check in. The member of staff was very friendly and apologetic but there should have been more staff at reception, especially early evening when I arrived. The bar / restaurant team were quite transactional and not particularly engaging like some I have encountered in the past. No complaint, other than a smile and a little more interaction would go a long way. The terrace overlooking the river is a very nice feature and a lovely area. Food was excellent. My Buddha Bowl salad was fresh and very tasty. My executive room was fantastic and really well-appointed. Only two small issues. The shower was stocked with the usual Rituals toiletries, but in mine I had 2 shower gels and 1 conditioner (no shampoo!). It was not a big issue as I did have some of my own but clearly this was an oversight by housekeeping. Also, although very stylish, the in-room sink design is such that you can barely fit your hands under the tap, let alone fill up the kettle from it! Very first world issues, of course, but worth noting in the spirit of being a fair and accurate review. Check out was very swift but I was not asked if I had enjoyed my stay and whether everything had been satisfactory. Overall, a very good stay and I would stay again.
4 weeks ago · via Google
I had a wonderful experience at the bar at the Novotel London Excel. The service was excellent, the atmosphere was welcoming, and the staff made the entire experience truly enjoyable. I would especially like to recognize Louisa, who was absolutely amazing. Her professionalism, friendliness, attentiveness, and warm personality truly stood out. She went above and beyond to make sure we felt welcome and well taken care of throughout our visit. Her fantastic service made a real difference and turned a great stay into a memorable one. Louisa is a wonderful example of exceptional hospitality and a real asset to the Novotel London Excel team. Thank you for the outstanding service — I would gladly return and highly recommend the bar to anyone visiting the hotel.
a month ago · via Google
Excellent hotel, especially if you’re attending events or conferences at ExCeL London, as it’s in a perfect location. It’s also just a 2-minute walk to the Elizabeth Line station, making it easy to reach central London in about 17 minutes. The hotel has a nice, well-equipped gym, and the breakfast offers a good selection of fresh food. The staff are friendly, professional, and very helpful throughout the stay. Ahmed was very helpful and provided excellent service. He assisted me with every request I had. Highly recommended!
a month ago · via Google
I had a wonderful experience during my visit. The place was clean, welcoming, and the staff were professional and friendly throughout my stay. A special thank you to Rayan, the receptionist, for his outstanding hospitality, kindness, and professionalism. He made me feel welcome from the moment I arrived and was always happy to help with a smile. His excellent customer service truly made my visit even better. I look forward to visit again!
a month ago · via Google
People say this hotel offers clean, spacious rooms and a great breakfast with a wide variety of fresh food. They also highlight the excellent location, especially for events at ExCeL London, with convenient transport links. Guests mention the staff are consistently friendly, professional, and attentive, providing outstanding service.
Summary via Google
At a glance
- Address
- Royal Victoria Dock, 7 Western Gateway, London, E16 1AA Get directions
- Property type
- Hotel
- Location
- 7 Western Gateway, London
- Good for children
- Yes
- Destination
- London