Pelican London Hotel and Residence

I usually book the studio room. The staff are very pleasant. They always try to help. I'd give 5 stars for customer service and the location of the hotel, which is convenient for me to attend to my work at the hospital, there are a few things which could improve in my opinion. One of those would be a soap dispenser or a small tray where I can leave my shampoo and body wash. One has to bend down to the floor to pick up the shampoo or body wash. While someone might feel it is not a huge problem, for some of us with a low back problem, it isn't ideal. The next one - it would be useful to print the name of the hotel on the key cards. My final one would be about the water dispenser and the condition of the carpets in the rooms. It would be great if the water dispenser gets fixed and new carpets would be great for hygiene and updating. Thanks.

a month ago · via Google

Overall, had a very pleasant stay at this hotel. The room was lovely and the location quiet and convenient for me, plus it was good value. The main issue I had was that there was no hot water coming out of the shower, so cold shower was not nice :(

2 months ago · via Google

I stayed in this hotel for one night. The staff were friendly on arrival and happy to answer my questions. The location is good, depending on what you’re looking for a quick Uber ride to the bus station or about a 15-minute walk. The beds were very comfortable and the room was clean and tidy. I couldn’t hear any noise from neighbouring rooms, which was a big plus. The only slight downside is that the bathrooms are quite small. Also free Wi-Fi Aside from that, it’s affordable, comfortable, and there’s a small bar downstairs if you want a drink. Would definitely recommend

6 months ago · via Google

⚠️ DO NOT STAY HERE! A NIGHTMARE INFESTATION AND COWARDLY MANAGEMENT ⚠️ This is without a doubt the worst hotel experience of my life. Pelican London Hotel is a health hazard, and the management's handling of the situation is downright disgraceful. During our stay, we discovered a massive bed bug infestation that was actively spreading across multiple rooms simultaneously. When we confronted the staff, they offered nothing but deceptive, lying excuses to downplay the severity of the issue, treating a serious hygiene crisis like it was a minor inconvenience. To make matters worse, the hotel manager completely lacked the courage to face us. The manager never showed up, leaving the frontline staff to hide behind pathetic scripts. It was an absolute lack of accountability. Instead of taking immediate responsibility and helping us relocate, we were left stranded. It was not until well after midnight that they finally offered a completely inadequate and insulting compensation. By that time, it was virtually impossible to find and book another hotel room in London, forcing us to endure an incredibly stressful and unsafe situation. This place needs a visit from public health inspectors. Do yourself a favor, protect your health, and stay far away from this hotel.

a month ago · via Google