Kersbrook Guest Accommodation

We stayed here for night. This is a lovely personality run hotel. In a house with loads of history. I would definitely give them 5 stars right across the board. Excellent location to explore Lyme and the surrounding area. Would highly recommend and will definitely book again. Thank you for a lovely stay.

2 months ago · via Google

I rarely leave negative reviews, but I feel it is important to share my experience to help future guests and to give the owner another opportunity to reflect. I booked this stay hoping to make my wife happy, but unfortunately the experience had the opposite effect — it left her stressed and disappointed. We checked in briefly, left our bags, and went out. When we returned later in the evening, we found the room in a very poor condition. The room itself is very small and had a strong smell of mould. Although the radiator felt warm to the touch, the room remained extremely cold. We could not sleep at all. As an example, even my hot water bottle was completely cold by the morning, which shows how cold the room was. My wife had to cover her nose and mouth throughout the night because of the smell. There was visible mould on the walls and the bathtub door was filthy. The remote control was also not working. These are not small issues — they directly affect comfort and hygiene. The next morning, I asked the owner to come and see the problems. I genuinely expected that he would acknowledge the issues and try to resolve them. Instead, the concerns were dismissed. At one point, when I showed the dirty bathtub door, he became upset and left, leaving me talking to myself. I was also told that the room had just been painted, but painting over mould does not solve the problem — it needs to be properly treated. His mother was present but did not attempt to help or resolve the situation either. I also contacted Booking.com, but they explained they could not offer a refund or compensation without the owner’s agreement. I even sent a message to the owner afterwards through Booking.com, giving him a second chance to resolve the issue directly. He can still see this message there. Unfortunately, it was ignored. I have not left this review lightly. I believe in people, fairness, and good business practice. I was hoping for acknowledgment, an apology, or some form of resolution. None was offered. To future guests: I strongly recommend that you check the room carefully before accepting it or paying, if possible. Also, take a moment to read the lowest-rated reviews (something I regret not doing), as they may reflect experiences similar to mine. If you are planning to surprise your wife, impress someone, or celebrate a special occasion, this is not the place. To the owner: you still have the opportunity to review my message on Booking.com and address this properly. A simple acknowledgment and willingness to improve would make a big difference. I am genuinely surprised by the positive reviews. It makes me wonder whether other rooms are in better condition, or if experiences vary significantly. This is not a personal attack — it is a reflection of my experience. Unfortunately, it was a very negative one.

4 months ago · via Google

Such a lovely,warm and friendly welcome. Gorgeous, clean and comfortable room, with a great view of the sunrise. Fabulous breakfast,and a great location for exploring Lyme Regis. We had the best time and would highly recommend , looking forward to visiting again.😀

4 months ago · via Google

This was the perfect place to stay in Lyme Regis! The room was gorgeous, quiet and clean with a great view of the lovely garden and was a great place to come back to after a long day walking and fossil hunting. Breakfast was really nice as well — I usually have a big breakfast and then an early dinner and this was a great way to start the day. Alex was very kind and accommodating, and I really like that it is a family-run place. Will be coming back with friends for sure.

6 months ago · via Google