Premier Inn Lymington New Forest Hordle

What a fantastic experience at the Premier Inn Lymington. The attached pub building is being partially renovated currently, but this didn't detract from the experience at all - the staff were absolutely incredible. Warm, friendly, courteous and bent over backwards to help us with our stay and our enquiries. Matthew especially on the evening desk was super. We stayed in a Premier Plus room and thoroughly enjoyed the facilities, and the noticeable personal touches to the hotel in general at Lymington - there was a special table near the front door with essentials you may have forgotten from home, which I haven't seen at Premier Inns before and was clearly created by the local staff. In the room there was a note that if you needed any help with the air con to come and ask. There was a very generously stocked tea and coffee station, far more than expected. What lovely little touches to really help this stay feel like a true home from home. Breakfast was busy, my goodness, but we were served quickly and the two ladies on duty were working flat out to keep everything stocked and everyone served - they managed this extremely well considering the high demand. I stay in Premier Inns regularly and you start to get an idea of the general offering and what should and shouldn't be there and Lymington exceeds standard despite the ongoing rebuild. Overall, absolutely bowled over by the hotel staff and frankly don't want to leave!

3 months ago · via Google

My wife & I travelled up from Cornwall to attend a friends funeral, and stayed at this hotel for two nights. We were greeted by staff who couldn't do enough to make our stay as comfortable as possible. Indeed all staff from reception to dining room were very friendly and polite. We had breakfast both mornings and thoroughly enjoyed the freshly cooked meals. If we find ourselves visiting the New Forest again, we'll be sure to book this Premier Inn again.

3 months ago · via Google

We stayed here for 1 night 24th November 2025 and can't rate it enough the rooms were lovely. Food fantastic. Was in an ideal spot for visiting our friend. BIG SHOUT OUT FOR MATTHEW AND NEW COMER OLLIVER what a team so friendly. MATTHEW is doing a great job training him. The manager of this hotel needs to promote MATTHEW he was so helpful friendly and kind just a lovely person nothing was to much trouble. Made our stay a real pleasure would definitely recommend and stay here again.

8 months ago · via Google

I have stayed in many Premier Inns over the years and have always been very satisfied with the standard, comfort and reliability you offer. Unfortunately, my most recent stay was very different, and I feel it’s important to share the experience because it does not reflect the Premier Inn brand I know and trust. When we first arrived, my wife even questioned whether we were in the correct place, as the front of the building looked extremely run down and almost derelict. Although the reception staff were very helpful and welcoming, the condition of the hotel itself was concerning from the outset. The room we were given was acceptable in layout, but it had a strong smell of damp which made it uncomfortable. As we explored the hotel to get our bearings, things became more disappointing. The restaurant and bar areas were in a very poor state — visibly run down, untidy, and frankly not suitable to be open to the public. The bar had very limited drink options, and it was difficult to find any staff available to serve. My dissatisfaction was increased by the fact that I had booked three rooms, as we were travelling with friends. When they arrived, they were equally surprised and disappointed by the condition of the hotel. We travel frequently around the UK and choose Premier Inn whenever possible because we know what to expect: clean, comfortable, reliable accommodation. Sadly, this particular hotel fell far below that standard. I genuinely feel it is letting down both the brand and its customers.

5 months ago · via Google