Chak 89

My husband and I chose Chak 89 for our wedding venue, and it was one of the best decisions we made. The overall experience was wonderful, and the team played a huge part in making our special day memorable. Although communication could have been improved at times, particularly with our wedding coordinator Mizi, both Nick and Gudpreet were exceptional throughout the process. We often had to visit the office in person to speak with someone, as phone calls frequently went unanswered. Despite this, Nick and Gudpreet were always attentive, accommodating to our needs, and even went above and beyond by offering additional perks with their services. The venue staff were also incredibly supportive on the day itself. Having a cleaner readily available and Muttu present throughout the event to assist with any questions gave us great peace of mind. The table décor and overall setup were beautifully done, to the extent that we didn’t feel the need to hire an external decorator. Everything looked elegant and well organised. The only downside was that we wished the venue’s licence allowed the celebration to continue until 3am or 4am, as our guests were enjoying themselves so much and didn’t want the night to end. Overall, we are very grateful to the team at Chak 89 for helping create such a special and unforgettable wedding day.

2 months ago · via Google

Where do I begin. Well I usually don’t do posts such as the one I’m about to do, and have taken some time, so I could write a honest assessment. CHAK89 glitters with gold and chandeliers in every room. However, scratch the surface and things are not what they appear to be. Event manager, Rohan presents as helpful and pleasant to gather with his colleague. Very insistent with wanting you to do a review in google, BEFORE the event. I suspect that others have done this, therefore the 5 star reviews, may not be based on their function end. Despite Rohan bragging having over 30 bookings, I hope potential users are not tricked into making a review before their function. Please be aware and proceed with caution!! I was promised a “Gold Package” and received MUCH, MUCH, MUCH less. Dirty stained tablecloths, kitchen dirty, toilets dirty and stunk of urine. Bar area dirty with cobwebs and dirty glasses under the bar top, coolers not working properly. No technical support available on the day, and in fact, no technical equipment were working on the day of my function. Rohan and his colleague frantically trying to find microphones to replace. After the third attempt, I gave up and asked them not to bother! They exited very quickly, but could sense the anger in my tone. There is No exclusivity and no security, as other guests (males) were entering my function asking for beers, which I bought. This was a SEVERE safeguarding issue, as had children at my function. No security, no car park attendants. Cars blocked by other guests attending other functions, in the other banqueting suites. Had to wait a long period of time, for the cars to be moved. No organisation at all! Caterers informed CHAK89 numerous times that the kitchen requires a “deep clean”. This still has not be done after so many years and previous reviews. Some reviews reports of rat droppings..I saw loads of traps in the kitchens and near exit points. Floors dirty and smelly very unpleasant. Electrical loose lives wires, taped up by brown tape- a huge hazard and breaches health and safety. No instructions given at the time of booking of procedure in an event of a fire. Guests had to clean their own chairs, majority were stained, some had dried blood, whilst many had holes with the back of the chairs, loose. No professional cleaner used anywhere , instead found out it was the tech man, who speaks very little English, moping the floors stained with bleach and cleaning the toilets. Was informed that cleaners would come before my guests would arrive. Pictures below were taken at 1:45pm. No cleaners arrived, hence the state of the conditions of equipments, although this was meant to be included in the hire. I Made known my complaints to Rohan, however he stated that “These Things Happens”. No accountability and no responsibility taken by either managers, which is extremely sad, as this venue has a lot of potential, but it is being run into the ground due to lack of detail with their furniture, lack of staff, lack of honesty, and lack of investment. Being within the event family, I will always support small businesses trying to make their way in life, but CHAK89 is sadly only interested in getting your money and deceiving you into parting with your money. They do not invest in this company and is apparent when you see the expensive cars that they all drive. Your returns? Very little to be happy with. Sadly upon offering to me another use of the hall, I declined, as reading reviews, there appears to be an ongoing problem with hygiene, lack of staffing, equipments not working etc… nothing has changed, and unless there is “wake up call”, it will continue as they are. I only hope that no one gets hurt, or anything negatively escalates at one of their events. Such a shame!!

10 months ago · via Google

An absolutely amazing venue and Staff. These staff are tremendously helpful and literally go above and beyond to ensure your needs are met. The Caribbean food prepared by D’s Islandgrill for the wedding we attended was out of this world amazing with zero complaints. With over 200 guest their efficiency was on point.

7 months ago · via Google

We had 21st birthday function in suite 3, I would recommend them however there are 3 venues and could get busy thus have an impact on car park. Saying that we had good service provided from Chak89

9 months ago · via Google