Iffley Town House

Great basic accommodation - comfy bed, clean room, simple check in and out system, and a 10 minute bus ride to the city centre. A few small things kept us from giving 5* - our room was very small, and there was no toiletries provided in the bathroom, no fridge, and no kettle. But if TravelLodge is expensive or unavailable, this is a competitive alternative !

a year ago · via Google

I don't like leaving negative reviews but I felt I have to leave something. When I arrived, there was no sign identifying the name of the house, the house was completely dark with no lights on at all, which was not very welcoming. The owner had not replied to my earlier email regarding late check in, so I was worried it would be too late to check in at 21:00. There are no staff on site. The small single room is in the attic at the top, with a very low doorway to get in (mind your head!). The room is nice enough, but the bathroom bin had not been emptied and was full of used sanitary products from previous guests. There was no bathmat. The room was cold, and there was evidence of damp on the wall next to the bed. At 8am in the morning a stranger knocked on my door. On a positive note, after emailing the owner about this she did reply and was apologetic and amended the bin and bathmat issues. Unfortunately I am still waiting to hear about any compensation that was initially offered. Therefore, I cannot unfortunately recommend staying here until these things are sorted out.

a year ago · via Google

Stayed in Room 6 which is a single with en suite shower. It was perfect for a nights stay, and over looks the rear of the property so it's quiet, can recommend for solo travellers. The keyless entry worked OK but I was given the wrong over email, didn't have to wait too long to get it resolved but something that's easy to fix for the management team.

a year ago · via Google

I would have rated the place higher if customer service was better. We had a power-cut and was informed it be sorted out in a couple of hours. We didn't have any heating, lights, WIFI, tv for the remainder of our stay. It was freezing old and we had to use our phone torches lights and eventually our phones dies as we had no electricity . As I understood it was a power-cut the next day I tried to talk to the owners for some compensation as I have still used their bed and shower so wasn't expecting a refund or anything. No communication whatsoever since we left and have been chasing them for weeks now. Hence why the low rating as I would have given better rating but customer services isn't great. The location and room are a good size shame about the communication.

a year ago · via Google