ODEON Richmond

If I could give it 0 stars I would. I had some time to kill as I was around the area so I booked a ticket to watch a movie and when I entered the cinema, it was a run down building, with active construction going on. And then when I went to the counter, they told me that Screen 7 is actually in a different building so I had to walk all the way around a different street to even get there, nearly got lost and missed my movie. Why have two different cinema locations? How does that make sense? And also it would be helpful to convey this message before booking a ticket. When I got to the 2nd location, the building was even more shabby and run down and frankly disgusting. When I walked in my screen, I was shocked to find that the theater was literally just a small room packed with old musty chairs and a small projector like screen. The room felt icky and the seats were dirty, who knows how long they're stayed that way. Why keep running a dingy cinema? Just close the cinema, its such a waste of money and time and resources. I'm still so baffled at how bad the cinema was especially for Odeon.

· via Google

I had such a lovely experience thanks to Karin and Rithika. From the moment my boyfriend and I walked in, we were greeted with warm smiles and made to feel so welcome. We were really excited to see Spider-Man, and I had seen on TikTok that one of the collectible cups featured a spiderweb design. I had my heart set on that specific one, but after checking the display, I couldn’t find it. Karin kindly offered to check in the back for me, and to my surprise, she managed to find one. It completely made my day! While we were there, Rithika started a lovely conversation with us and kindly filled our cups. Both of them went above and beyond to make our visit special, and their friendliness and excellent customer service really stood out. Thank you both for making our cinema trip even more memorable! ::: I had such a lovely experience thanks to Karin and Rithika. From the moment my boyfriend and I walked in, we were greeted with warm smiles and made to feel so welcome. We were really excited to see Spider-Man, and I had seen on TikTok that one of the collectible cups featured a spiderweb design. I had my heart set on that specific one, but after checking the display, I couldn’t find it. Karin kindly offered to check in the back for me, and to my surprise, she managed to find one. It completely made my day! While we were there, Rithika started a lovely conversation with us and kindly offered to filled our cups up. Both of them went above and beyond to make our visit special, and their friendliness and excellent customer service really stood out. Thank you both for making our cinema trip even more memorable!

· via Google

Unfortunately, this wasn't a great cinema experience for me. The biggest issue was the temperature in Screen 3. The auditorium was uncomfortably hot and stuffy throughout the film, to the point where it felt more like sitting in a sauna than a cinema. I appreciate that it's summer and the UK is not equipped to deal with warm weather and air conditioning isn't always availablr, but some ventilation or fresh air would have made a huge difference. It was difficult to focus on the movie because I was constantly overheating. I also found the screen to be on the smaller side, and the atmosphere wasn't ideal. There were several distractions from other audience members, including bright phone screens, flashlights, and general noise, which made it feel less like a cinema and more like watching a film in a busy living room. While I understand that the cinema can't control every guest's behaviour, it would be nice to see staff encourage better etiquette during screenings. Overall, the combination of the heat, the small screen, and the disruptive audience made for a disappointing visit. I hope the ventilation issues in Screen 3 can be addressed, as I'd be hesitant to return, especially during the warmer months.

· via Google

Love this cinema! It's my childhood! It's definitely in need of some renovation but there's also some beautiful architecture in Screen 1 that I could see them not wanting to tear up to make the screen bigger.

· via Google