Three Cranes Boutique Hotel

Very disappointing as me and my partner stayed here the year before and it was really nice. The room was filthy, all the seating was covered in love juice and the bathroom had mould on it, and the noise from the room next door was ridiculous all through the night. We booked for 4 nights and left after the first night and booked another hotel. Ive tried to get in contact with the owner for a refund but he has ignored my text and calls. Would not recommend, much nicer places for cheaper in the city centre

3 months ago · via Google

It was a nice stay, comfy bed and decorated good, we didn't use the kitchen. Unfortunately there was a strong sewage smell coming from the bathroom a staff member came and poured some drain unblocker down the toilets but with my husband being a plumber he identified the greater issue but unfortunately it couldn't be fixed right away. Staff member was very polite and we had a great chat with him. I'd use this place again.

5 months ago · via Google

I booked a room here based on the reviews on the booking platform I used. I wish I had checked Google too. The Good We arrived 30 mins before our check in time. The lady cleaning our room was almost done and very kind. She told us she needed a few more minutes to finish up the vacuuming before allowing us to check in earlier. At this point, we had not paid the security deposit of £50 as we could not do a bank to bank transfer, but we were given access nonetheless, which we appreciated. Room heating was good. Water pressure and temperature was good. Lots of power plugs installed around the room. We didn't use the tv although one was provided. Location is excellent, walking distance to all the local attractions, amenities, and eateries. Bus and tram stops are also very accessible. The Bad We did not have a single good night's sleep here. The spring mattress was sunken in in the middle resulting in aching hips and backs. Although everything looked clean from a distance, we were disappointed at the overall hygiene level. I couldn't be sure if the duvet or pillow covers were clean. All the table, kitchen countertop, and floor surfaces were sticky. The tableware and drinkware were stained or sticky. The toilet seat and cover had some stains while dust bunnies ran around the toilet floor. The area behind the seat cover was stained with dried pee. We had to clean and wipe down some of the above areas ourselves before feeling comfortable enough to unpack and settle in. Even then, we limited our exposure to the minimum number of appliances/areas in the room. It was physically and mentally uncomfortable to be inside. The Ugly On our final night in room 6, new guests checked into rooms 5 and 7 (opposite and adjacent to ours). This was the beginning of a nightmare. They appeared to be students preparing for a night of pub crawling. There were about 5 or 6 of them, both male and female. One of the first things they did was to crawl out of their room window onto an open air wooden platform that all our room windows face to have a smoke. To protect our privacy and air quality, we rolled down our blinds and closed our windows but to no avail, the smell of smoke still seeped into our room. We asked them to move off to smoke somewhere else but were ignored. There were no other windows we could open for ventilation so you can imagine how warm and stuffy it quickly got. A note about the windows, ours had a wire attachment that prevented it from opening more than 7cm. I imagine all other windows had the same contraption so I was surprised the other guests could open theirs wide enough to crawl out of. The windows are not soundproof or airtight. The new guests were generally loud, obnoxious, and inconsiderate - slamming doors, shouting obscenities, singing at the top of their lungs. I informed the hotel of the smoking problem on the booking platform. They replied that they will message them. The Very Ugly The new guests left at about 10pm and returned at about 3am. Then a massive argument erupted among the new guests at 4am. It was a full on shouting match that mainly took place in the open corridor but also moved to different rooms and floors. Doors and furniture were slammed around, glass thrown, people shouting, crying, slapping each other. I'm honestly surprised no one was murdered. Everything was clearly audible because the rooms and doors are not soundproof. Things died down at around 5.15am. Sleep was impossible. We were really glad to check out the next morning. Sheffield is wonderful. We will return to visit but will never stay at the Three Cranes again.

3 months ago · via Google

Appalling customer service, would not recommend. Images and videos were provide of a leaking shower, which meant we could not use the shower facilities for our stay. It was not a little drip, it was a really bad leak, as is evidenced in pictures and videos that were sent to the company. I informed the property of this and followed it up three times. Not one person from the company has replied to me. They have read the message on booking.com, and chosen not to respond. In addition, we specifically booked this property as it is advertised on booking.com as having electric car charging/parking. Again we have a screenshot of their advertisement. This is NOT true, when we got to the property we asked about how to access the parking garage that was included, and they sent us details of the NCP Carpark which is not only 5 minutes away from the property, but it also cost an ADDITIONAL £16 per day. We included this in our message to the property, but still no response. The apartments are badly designed and badly maintained. Windows are all frosted so overall a very dim dark and prison'esque vibe. It is worth noting that I have used booking.com for many years, for all of my travel and accommodation, and this is the first time I have ever left a bad review.

5 months ago · via Google