Airport Guest House

Nice accommodation, nice people Sasha and his wife were most helpful. The rooms in our building were refurbished recently to a high standard. Clean towels provided every day. Washing clothes was available free of charge on request. Location is perfect. (close to M4/M25)

8 years ago · via Google

On checking in the owner suggested another building that belong to him, saying it is more comfortable and convenient for me. The room was small just enough for a single bed. The carpet has stains in multiple places. And no WiFi, although the room features included WiFi. The bathroom was disgusting, hair everywhere including the shower. No shower gel, shampoo not even conditioner. I had to use the hand soap instead. The worst experience ever, can not believe I paid £128.79 for one night. Never again.

4 years ago · via Google

I would like to make a complaint about the appalling service I experienced at one of the hotels listed on the booking.com website.  The nature of my job means that I am constantly on the road, & have stayed in probably up to 100 hotels over the last few years, always reserved on booking.com. I have, without exception, always had a pleasant/excellent experience at the various hotels, all over the UK, & would readily recommend every one of them. However, my experience at Airport Guest House in Slough was very different. My company made a reservation with this establishment with booking.com for the evening of 11/02/2026. I arrived that evening, after dark, after a long day on the road, to find the hotel entrance locked, it appeared deserted. There was no answer to the doorbell, or to knocking on the window. I tried to phone the number listed on the reservation form several times, there was no answer. I had been sitting in my vehicle for half an hour or more when the manager "Sasha" emerged from the hotel. I questioned why there was no answer to the doorbell or phone. He failed to explain why the doorbell went unanswered, & regarding the phone calls, suggested I should have tried again. No apology. I asked where I could park my vehicle, which is a large van. He said there was no room, but reluctantly directed me to park it outside the front door. I eventually got to the reception desk where I was asked to make payment. "Sasha" informed me that they do not accept American Express cards, despite the booking.com form clearly stating that they do. His response was that they had forgotten to update the details. No apology. At this point I complained about the terrible service I had experienced up to that point. He did not respond, & added  that I could pay with one of the other cards he saw in my wallet. Absolutely none of his business. I repeated that I was very unhappy & disappointed with my experience so far, & questioned whether he seeks to attract & welcome guests, because it seemed like the very opposite. He then told me to leave his premises. I see that "Sasha", in his reply to my company's complaint, states "Normally we don't have any problems but occasionally we do get guests who are just very difficult". I would suggest that this individual examines his own conduct & behaviour. In all the years of staying in numerous hotels, as mentioned above, I have never experienced such appalling service, disinterest, rudeness, even indignation that I should be complaining at all. There was no apology for any of the failings that evening. I have always found the hotels on booking.com to be of the highest standard. In my opinion, after this experience, Airport Guest House does not deserve to be listed. I do not accept that this establishment should be allowed to "get away" with such behaviour, unpunished. Kind regards

6 months ago · via Google

Basic cheap hotel offering low prices especially if you phone them directly and not through booking sites.. The Single room and bathroom was clean and a good size .. No complaints at all for the price you pay.. If you want a good value, clean hotel with no frills, then I recommend this hotel

2 years ago · via Google