Premier Inn Aberdeen South Portlethen

Having been at this Premier Inn before we had recommended to a number of people in our club to stay here prior to The Aberdeen Performance Show. Right from the start our group were targeted, classed as 'Young Boy racers' even though our group age ranged from 21 - 50+. We were informed that the hotel did not accept pets however the managers dog roamed freely in and out of the hotel and even had to be told to clear up their mess. on the 2nd day of our stay my husband was approached extremely aggressively by the manager telling us to move our chairs off the car park and we had already been told this (we had but because we were drinking and that area is not licenced). Breakfast was really disappointing and the rude and unkind manner of the staff to our group led to us not wanting to go into the bar or eat at the resteraunt for the rest of the stay. 7am wake up with drills, nail guns and workmen was not the most relaxing. Given 10pm curfews by the staff even though it states clearly quiet time is after 11pm. The list goes on and I for one will never give this hotel my custom again which is a shame as I have never had a bad experience from a Prem Inn before. Cleanliness, staff professionalism and attitude needs serious attention. To be treated they way we were and even followed back to rooms and accused of things we were not responsible for is disgraceful. We have stayed as a Car Club at Buckingham Premier Inn for the last 5 years and always informed how respectful we are. Worst experience ever!

2 weeks ago · via Google

Used the hotel for a 3 night stay whilst exploring Scotland for a week with family. Usual premier inn standards for rooms and service. No diy check in- great to still have a personable service in these times where you're pushed to do everything yourself and everyone avoids contact with each other. Liked the location, only a short drive from Aberdeen centre. No charge for parking and plenty of amenities close by. Brewers Fayre next door which gave good service.

2 months ago · via Google

Absolutely terrible weekend away. Staff were absolutely horrendous and treated not only myself but my group of friends like we were scum. Blame was put on us for all the noise even though they had works going on In the hotel. Mess thrown about everywhere from seagulls and bins not being emptied was our fault. And we were told we had to be inside by 10Pm! Will not be going back to this essential prison where anything that could be seen as any other emotion then depression was despised. I’ve attached a photo of how they should rebrand in the future

a week ago · via Google

Rooms were clean and well equipped. Staffing was a bit limited on regular days but Sunday breakfast service had more staff. The service was great and the staff very helpful and courteous. The hotel location is great, easy to find as you just come off the highway between Portlethen and Aberdeen.

a month ago · via Google